Customer Satisfaction Manager
AI summary
Enchant Gifts in Lagos is hiring a Customer Satisfaction Manager to oversee the customer experience from order placement through delivery and post-purchase follow-up. The role requires 2+ years of customer service or experience skills, strong coordination abilities, and a proactive, ownership-driven mindset.
- Full-time, on-site role at Enchant Gifts in Lagos
- 2+ years experience in Customer Service, CX, CRM, or related field required
- Coordinate with Sales, Production, Order Management, and Delivery teams
- CRM or project management tool experience is an advantage
- E-commerce, retail, or gifting industry experience is a plus
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Satisfaction Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Enchant Gifts and the role in Lagos.
- Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from NaijaJobPortal; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- NaijaJobPortal
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Satisfaction Manager role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Enchant Gifts before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
- Intermediate Level
- Job Type
- Full time
- Work Mode
- On site
Education
- Bachelor
- Category
- Customer
Experience
- Job Description
- Customer Satisfaction Manager
- Enchant Gifts is looking for a
- Customer Satisfaction Manager
- to oversee and improve the customer
- from order placement through delivery and post-purchase follow-up.
- The ideal candidate is
- customer-focused, highly organized, proactive, and skilled in project coordination
- , with the ability to manage multiple orders, teams, deadlines, and customer concerns simultaneously.
- from purchase to delivery.
- Proactively follow up on orders, deliveries, and customer concerns.
- Handle and resolve customer complaints professionally and promptly.
- Coordinate with Sales, Production, Order Management, and Delivery teams to resolve issues.
- Track orders, projects, deadlines, and tasks to ensure timely completion.
- Collect and monitor customer feedback and identify areas for improvement.
- Maintain accurate customer records and reports.
- Follow up with customers after delivery to measure satisfaction.
- Identify and recommend improvements to customer
- and internal processes.
- Take ownership of customer-related issues and ensure they are resolved to completion.
- in Customer Service, Customer Experience, Customer Success, CRM, or a related role.
- Strong project management and coordination skills.
- Excellent communication, problem-solving, and interpersonal skills.
- Strong organization, attention to detail, and follow-up ability.
- Ability to manage multiple tasks, orders, and deadlines simultaneously.
- with CRM or project management tools is an advantage.
- E-commerce, retail, or gifting industry
- is a plus.
- Who We’re Looking For
- We’re looking for someone who
- takes ownership, is proactive, and doesn’t wait for problems to escalate
- . You should be comfortable coordinating people and processes, following up consistently, solving problems, and ensuring every customer receives an excellent experience.
Responsibilities
Monitor customer orders and ensure a smooth
Requirements
2+ years’
Benefits
& Perks
Required Skills
Adaptability
Attention to Detail
Communication
Creativity
Critical Thinking
CRM
Customer Service
Customer Support
English
Leadership
Operations Management
Presentation Skills
Problem Solving
Project Management
Public Speaking
Teamwork
Time Management
About Enchant Gifts
Enchant Gifts is a customer-focused gifting company dedicated to helping people create meaningful moments through thoughtful and beautifully curated gifts. We offer a wide range of gift products, including personalized gifts, flowers, gift boxes, letters, and special occasion packages designed for birthdays, anniversaries, celebrations, and other memorable moments. At Enchant Gifts, we combine creativity, quality, and reliable service to make gifting simple, convenient, and memorable. Our team is passionate about delivering exceptional customer experiences, from the moment an order is placed to the successful delivery of every gift. We are committed to continuously improving our products, services, and customer satisfaction.
Industry
Other
Company Size
11-50 employees
Website
https://enchantgifts.co
View Company Profile