Customer Service Executive
AI summary
Simba Group is hiring a Customer Service Executive in Lagos to handle customer enquiries, resolve complaints, and ensure a positive customer experience across multiple communication channels. The role requires a Bachelor's Degree or HND and at least 2 years of customer service experience. Automotive industry experience is an added advantage.
- Full-time role based in Lagos
- Minimum 2 years customer service experience required
- Bachelor's Degree or HND in Business Administration, Marketing, Communications, or related field
- Automotive industry experience is an added advantage
- Application via Simba Group's Google Form
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, factory, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Executive evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Simba Group and the role in Not specified.
- Add concrete examples related to sales, factory, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Executive role in sales, factory?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Simba Group before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
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Original source description
The Simba Group is a conglomerate, operating in Nigeria’s key industry verticals including Communications, Agriculture, Software, Transportation, Power and Alternative Energy.
We have over 20 years of experience in Nigeria, and in that time have developed loyal and strong distribution channels, across our range of products, as well as a deep understat...
Customer Service Executive
Job Type: Full Time
Qualifications
BA/BSc/HND
Experience
2 years
Location: Lagos
Job Field: Customer Care, Success and Service
Job Summary
We are looking for a customer-focused Customer Service Executive to handle customer enquiries, resolve complaints, provide accurate information, and ensure a positive customer experience.
Key Responsibilities
- Respond to customer enquiries through phone, email, WhatsApp, and other channels.
- Handle customer complaints and provide timely and appropriate solutions.
- Follow up on customer issues to ensure satisfactory resolution.
- Maintain accurate records of customer interactions and complaints.
- Provide information about products, services, pricing, and processes.
- Coordinate with Sales, Service, Spares, and other departments to resolve customer issues.
- Follow up on orders, requests, and service-related concerns.
- Identify recurring customer issues and escalate them to the appropriate team.
- Maintain good relationships with customers and promote customer satisfaction.
- Prepare basic customer service reports when required.
Requirements
Bachelor’s Degree / HND in Business Administration, Marketing, Communications, or a related field.
Minimum of 2 years’ experience in customer service or a related role.
Good communication and interpersonal skills.
Strong problem-solving and listening skills.
Customer-focused with a professional attitude.
Ability to work under pressure and handle difficult customers.
Good computer skills and proficiency in Microsoft Office.
Experience in the automotive industry will be an added advantage.
Check how your CV matches this job
Method of Application
- Interested and qualified? Go to
- Simba Group on forms.gle
- to apply
- Build your CV for free.
- Download in different templates.