Customer Service Manager
AI summary
G126 Continental Travels Limited is hiring a full-time Customer Service Manager in Yaba, Lagos. The role involves leading the customer service team, improving service delivery, and ensuring high client satisfaction within the travel industry.
- Full-time role in Yaba, Lagos
- Leadership of customer service team
- Travel industry experience preferred
- Focus on service excellence and KPIs
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, hospitality, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in YabaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to G126 Continental Travels Limited and the role in Yaba.
- Add concrete examples related to sales, hospitality, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Manager role in sales, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Yaba under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research G126 Continental Travels Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Customer Service Manager at G126 Continental Travels Limited
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Sep 24, 2026, 2:03 PM
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View all Customer Service & Support jobs
G126 is the first uniquely active International travel service provider to introduce an ease in modern travel. We offer access to over 780 airlines, over 5,118,070 hotels in more than 290 nations and states and also providing numerous car rental location services globally. G126 services traverse the Americas, Germany, UK, Poland, Denmark , France, Italy, Austria, Belgium, Portugal, Switzerland,Spain, Sweden, Norway and Finland.
We are recruiting to fill the position below:
Job Title: Customer Service Manager
Location: Yaba, Lagos
Employment Type: Full-time
Job Summary
The ideal candidate will bring strong leadership skills, a passion for service excellence, and, ideally, hands-on experience within the travel industry.
The Customer Service Manager will be responsible for overseeing the day-to-day operations of the customer service department, developing service strategies, managing a team of customer service representatives, and ensuring consistently high levels of client satisfaction.
Key Responsibilities
- Analyze customer feedback and service data to identify trends and drive continuous improvement initiatives
- Lead, train, and supervise the customer service team to ensure prompt, courteous, and effective resolution of customer inquiries and complaints
- Ensure compliance with company policies and relevant industry standards
- Stay current on industry trends, travel regulations, and best practices to enhance service delivery
- Monitor team performance through KPIs, call/ticket quality reviews, and customer satisfaction metrics
- Prepare regular reports on service performance, customer satisfaction, and team productivity for senior management
- Manage staff scheduling, workload distribution, and departmental budgets
- Handle escalated customer issues and complex complaints with professionalism and a solutions-oriented approach
- Collaborate with sales, operations, and booking teams to ensure seamless customer journeys from inquiry to post-travel support
- Develop and implement customer service policies, procedures, and standards aligned with company objectives
Requirements
- Strong problem-solving abilities and a calm, professional demeanor under pressure.
- Proven leadership and team management skills.
- Familiarity with travel booking systems (e.g., GDS platforms) is an advantage.
- Strong organizational skills with the ability to multitask and manage competing priorities.
- Bachelor's Degree in Business Administration, Hospitality Management, or a related field with a minimum of 5 years experience in a customer service management or supervisory role experience within the travel, tourism, or hospitality sector is highly desirable.
- Proficiency in customer service software, CRM systems, and MS Office Suite.
- Excellent verbal and written communication skills.
- Salary and Benefits
- Competitive salary and performance-based incentives.
- Health insurance, travel perks, Pension, etc.
- Opportunities for professional growth and career advancement.
- N400,000 monthly.
- A collaborative and supportive work environment.
- How to Apply
- Interested and qualified candidates should send their CV to:
- recruitment@g126.com.ng
- using "Customer Service Manager" as the subject of the email.
- Application Deadline:
- 15th October, 2026.
- View all Jobs in Nigeria
- Aba and 2 other locations
- Aba
- ,
- Lagos State
- ,
- Yaba
- Customer Service Manager job vacancies in Nigeria