Customer Service Manager
AI summary
Homelight Properties Limited is hiring a Customer Service Manager to oversee customer interactions across all branches in Akwa Ibom, Nigeria. The role focuses on ensuring client satisfaction, resolving complaints, supervising service teams, and improving customer experience. The position is full-time with a salary of NGN 70,000–150,000 plus commission.
- Full-time role based in Akwa Ibom, Nigeria
- Salary range NGN 70,000–150,000 plus commission
- Requires Bachelor's degree and 3–5 years customer service experience
- At least 1–2 years in a supervisory or managerial role needed
- Real estate, banking, telecoms, or hospitality experience is an advantage
- CRM tools and Microsoft Office proficiency are valued
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 70,000 - 150,000 Plus Commission. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in WaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Homelight Properties Limited and the role in Wa.
- Add concrete examples related to sales, call_center, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Manager role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Wa under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Homelight Properties Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Customer Service Manager
Homelight Properties Limited
Customer Service & Support
Today
Easy apply
New
Rest of Nigeria (Akwa Ibom)
Full Time
Real Estate
NGN
70,000 - 150,000
Plus Commission
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Job summary
The Customer Service Manager will oversee all customer interactions across the company’s branches, ensuring client satisfaction, timely resolution of complaints, smooth communication flow, and efficient service delivery.
Min Qualification:
Degree
Experience
Level:
Mid level
Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant
Location: Akwa Ibom, Nigeria
Job descriptions &
and loyalty.
Handle sensitive and high-value customer cases professionally.
Maintain strong knowledge of company products, properties, and services.
(at least 1–2 years in a supervisory or managerial role).
Industry: in real estate, banking, telecoms, or hospitality is an added advantage.
Strong spoken and written communication skills.
Ability to manage a large customer portfolio across multiple branches.
Must be detail-oriented, organized, and able to work under pressure.
Must possess strong leadership and conflict-resolution skills.
Proficiency in CRM tools and customer service software is a plus.
Professional certification in customer service is an added advantage.
Customer relationship management
Complaint resolution and escalation handling
Service quality management
Team supervision and leadership
Client communication and follow-up
Data reporting and documentation
CRM software knowledge (Zoho, HubSpot, Bitrix, or similar)
Microsoft Office proficiency (Excel, Word, PowerPoint)
Email and call management
Customer data entry and record-keeping
Excellent communication and interpersonal skills
Problem-solving and conflict management
Patience and emotional intelligence
Strong organizational and time management skills
Professional demeanor and customer-focused attitude
Ability to multitask and work in a fast-paced environment
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Requirements
- Minimum Qualification: Bachelor’s Degree (BSc/HND) in Business Administration, Communications, Marketing, or related field.
- 3–5 years of customer service
Responsibilities
- Manage and supervise customer service officers/teams across all branches.
- Ensure customers are attended to promptly, courteously, and professionally.
- Respond to escalated inquiries, complaints, and service-related issues.
- Monitor and track customer communication channels (calls, emails, walk-ins, social platforms).
- Implement customer service policies, standards, and procedures.
- Prepare weekly/monthly customer service reports for management.
- Maintain accurate and updated customer databases.
- Conduct regular service quality checks and customer satisfaction surveys.
- Train, coach, and support customer service staff.
- Collaborate with Sales, Marketing, Operations, and Business Development teams to ensure smooth client handover and resolution of all concerns.
- Develop strategies to improve customer