Customer Service Manager
AI summary
Trocadero Properties and Investments Limited is hiring an experienced Customer Service Manager to lead its client service team in the properties and investment sector. The role involves managing client relationships, improving service processes, and ensuring efficient handling of enquiries and issues. This is a full-time, on-site position based in Victoria Island, Lagos.
- Full-time on-site role in Victoria Island, Lagos
- Lead and coach a customer service team in real estate
- Manage client enquiries, complaints, and escalations
- Collaborate with sales, property management, and investment teams
- Requires intermediate-level experience and a Bachelor's degree
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Trocadero Properties and Investments Limited and the role in Not specified.
- Add concrete examples related to sales, call_center, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from NaijaJobPortal; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- NaijaJobPortal
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Manager role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Trocadero Properties and Investments Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Intermediate Level
Job Type: Full time
Work Mode
On site
Education
Bachelor
Category
Customer Experience
Job Description
- We are seeking an experienced and customer-focused Customer Service Manager to lead our client service team in the properties and investment sector. The successful candidate will be responsible for delivering an exceptional customer experience, managing client relationships, improving service processes, and ensuring that all enquiries and issues are handled efficiently and professionally.
- This role is ideal for someone who is passionate about customer satisfaction, has strong leadership skills, and understands the importance of building trust with clients throughout their property and investment journey.
Requirements
Key Accountabilities
Lead, coach, and motivate the customer service team to achieve high performance.
Develop and implement customer service policies, procedures, and quality standards.
Manage client enquiries, complaints, and escalations promptly and professionally.
Monitor team performance using key service metrics and identify opportunities for improvement.
Collaborate with the sales, property management, and investment teams to ensure seamless customer experiences.
Maintain accurate customer records and prepare regular service performance reports.
Identify trends in customer feedback and recommend process improvements.
Conduct training sessions to enhance team knowledge, communication, and service delivery.
Ensure compliance with company policies and relevant industry regulations.
Benefits & Perks
Required Skills
Customer Service
Technical Support
About Richard Abidemi
Trocadero Properties and Investments Limited
(often operating under its broader parent,
Trocadero Group
) is a prominent, privately held Nigerian real estate development and property management firm. Headquartered in
Victoria Island, Lagos
, the company specializes in developing, leasing, and managing high-end commercial and residential real estate
Industry: Construction
Company Size
51-200 employees
View Company Profile