Customer Service Manager
AI job insight
Customer Service Manager role at Ultraceeti Africa in Lagos, focused on turning customer service into a retention and revenue function. Involves follow-up calls, order confirmation, and proactive communication on delivery issues. Full-time, 8 to 5, paying NGN 250,000 - 400,000.
- Full-time role in Lagos, working 8am to 5pm
- Salary range of NGN 250,000 - 400,000
- Requires a minimum of 2 years experience and a degree
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Customer Service Manager role at Ultraceeti Africa in Lagos, focused on turning customer service into a retention and revenue function. Involves follow-up calls, order confirmation, and proactive communication on delivery issues. Full-time, 8 to 5, paying NGN 250,000 - 400,000.
- Full-time role in Lagos, working 8am to 5pm
- Salary range of NGN 250,000 - 400,000
- Requires a minimum of 2 years experience and a degree
- Entry-level management role in Retail, Fashion & FMCG
- Easy apply via Jobberman with a Lagos applicant location requirement
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 250,000 - 400,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in retail, call_center, no_experienceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ultraceeti Africa and the role in Lagos.
- Add concrete examples related to retail, call_center, no_experience, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Manager role in retail, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Ultraceeti Africa before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Customer Service Manager
Ultraceeti Africa
Admin & Office
1 week ago
Easy apply
New
Lagos
Full Time
Retail, Fashion & FMCG
NGN
250,000 - 400,000
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Job summary
As a Customer Service Manager, you should transform customer service from a reactive support function into a customer retention and revenue-generating function by ensuring that every customer is followed up with, valued, informed, and given opportunities to remain engaged with the business.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Key Accountabilities
- Ensure every customer who places an order receives a follow-up call within 6–12 hours of purchase.
- Confirm order details, answer questions, and provide relevant information regarding the customer's order.
- Maintain consistent communication with customers throughout the order and delivery process
- Proactively contact customers when there are delivery delays, changes, or other service issues.
Requirements
- A minimum of 2 years of experience
- A minimum of a degree in a related field
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