Customer Service Officer
AI summary
Baobab Microfinance Bank is hiring a Customer Service Officer to support branch operations and profitability in Niger State, Nigeria. The role involves client service, credit and account processing on T24, till and cash management, and branch administration including archiving and asset inventory. The position requires a BSc in Social Sciences or a related field, NYSC completion, and strong computer skills, with preference for banking or financial services experience.
- Branch-based role focused on client service, credit processing, and till management
- Requires BSc in Social Sciences or related field and completed NYSC
- Banking or financial services experience and Microsoft Office skills preferred
- Proximity to the branch location is important
- Application deadline is 28th October 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in call_center, finance, customer serviceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Baobab Microfinance Bank and the role in Not specified.
- Add concrete examples related to call_center, finance, customer service, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Hot Nigerian Jobs; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Hot Nigerian Jobs
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Officer role in call_center, finance?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Baobab Microfinance Bank before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
You will contribute to the smooth running of branch operations and to the branch's profitability, while making sure every client who walks through our doors is attended to promptly, professionally and with warmth.
What you will do
Client service — Represent the institution well at all times, attending to clients in a timely and professional manner. Advise clients on the products best suited to their needs, and produce client ID cards.
Credit and account processing — Input credit applications, updates and documentation on T24. Prepare and print loan and legal documents, input CSR forms, and produce the daily reports used by the operational teams. Ensure all accounts are funded as directed by the Credit Committee.
Till and cash management — Operate and keep the till box strictly in line with laid-down procedures, and disburse loans accurately.
Records and branch administration — Maintain a discreet archiving process for the branch's legal documents. Manage the photo database of clients, signatures and guarantors. Carry out regular inventories of branch assets and stock, identifying repair or replacement needs and reporting them promptly.
Plus any other duties assigned by your supervisor or line management.
Requirments
BS.c in any Social Sciences or related field
Must have completed NYSC
Must be computer savvy
Proximity to the Location is key.
What we are looking for:
Experience in data/computer input, preferably in a banking or financial services environment
Experience managing a till box, and in logistics or stock management
Strong working knowledge of Microsoft Office, particularly Word and Excel
Good knowledge of stock management, mailing and archiving
Fluent written and spoken English
Accuracy and close attention to detail
Strong self-management and time-management
Ability to work under pressure and as part of a team
Disciplined, dynamic, and full of initiative
Friendly, polite, and absolutely discreet with confidential information.
Application Closing Date
28th October, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note:
Only shortlisted applicants will be contacted.