Customer Service Officer (CSO)
AI summary
Smart Partners Consulting Limited (SPCL) is hiring a Customer Service Officer to be based in Uyo, Akwa Ibom. The role involves handling customer enquiries, complaints, and orders while ensuring excellent service delivery and a positive customer experience. This is a full-time position requiring 3–4 years of relevant experience and an HND or B.Sc. in a related field.
- Full-time role in Uyo, Akwa Ibom
- First point of contact for customers across the outlet
- Requires 3–4 years of customer service experience
- HND/B.Sc. in Business Administration, Marketing, Mass Communication or related field
- Shift work, weekends and public holidays may be required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in retail, factory, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in UyoThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Officer (CSO) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Smart Partners Consulting Limited (SPCL) and the role in Uyo.
- Add concrete examples related to retail, factory, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Officer (CSO) role in retail, factory?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Uyo under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Smart Partners Consulting Limited (SPCL) before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
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Original source description
Customer Service Officer (CSO) at Smart Partners Consulting Limited (SPCL)
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Sep 28, 2026, 5:01 AM
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View all Customer Service & Support jobs
Smart Partners Consulting Limited (SPCL) is an indigenous consulting firm poised on the business model of collaboration to provide professional services of Human Resources and Business Strategy to different companies in various sectors of Nigeria’s economy. It was incorporated in July 2013. Our idea of collaboration and partnership involves the synergy of tested experts in the market place to research, identify and proffer solutions to the ever dynamic needs of our Clients.
We are recruiting to fill the position below:
Job Title: Customer Service Officer (CSO)
Location: Uyo, Akwa Ibom
Employment Type: Full-time
Job Summary
The Customer Service Officer will serve as the first point of contact for customers, ensuring excellent service delivery, prompt resolution of complaints, and a positive customer experience across the outlet.
Key Responsibilities
- Follow up on customer concerns to ensure satisfactory resolution.
- Handle customer enquiries, complaints, feedback, and requests professionally.
- Provide accurate information about products, services, prices, and promotions.
- Process customer orders and ensure accurate and timely service.
- Welcome and attend to customers professionally and promptly.
- Resolve customer issues within approved procedures and escalate complex matters when necessary.
- Maintain accurate records of customer complaints, feedback, and resolutions.
- Support customer satisfaction initiatives and contribute to achieving outlet service targets.
- Coordinate with outlet and operations teams to ensure seamless customer service.
- Maintain a clean, organised, and customer-friendly service environment.
- Promote products and services where appropriate.
- Requirements & Qualifications
- HND / B.Sc. in Business Administration, Marketing, Mass Communication, or a related field.
- Willingness to work shifts, weekends, and public holidays when required.
- Ability to work under pressure and manage multiple customers effectively.
- Excellent verbal and written communication skills.
- Customer-focused, patient, courteous, and professional.
- Basic computer proficiency.
- Strong interpersonal and problem-solving abilities.
- 3–4 years of experience in customer service, hospitality, retail, FMCG, or a similar environment.
- How to Apply
- Interested and qualified candidates should send their CV to:
- talent@smartpartnersng.com
- using "Customer Service Officer - Uyo" as the subject of the email.
- Application Deadline:
- 15th October, 2026.
- View all Jobs in Nigeria
- Akwa Ibom State and 1 other location
- Akwa Ibom State
- ,
- Uyo
- Customer Service Officer job vacancies in Nigeria