Customer Service Officer
AI job insight
De Christie’s Ruby Spa is recruiting a full-time Customer Service Officer for its Ikeja, Lagos branch. The role focuses on client service, handling inquiries, managing appointments, resolving complaints, and building lasting customer relationships.
- Full-time customer service role in Ikeja, Lagos.
- Handles inquiries by phone, WhatsApp, social media, email and in person.
- Manages bookings, walk-ins, cancellations and rescheduling.
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More roles you may want to review before you leave.AI summary
De Christie’s Ruby Spa is recruiting a full-time Customer Service Officer for its Ikeja, Lagos branch. The role focuses on client service, handling inquiries, managing appointments, resolving complaints, and building lasting customer relationships.
- Full-time customer service role in Ikeja, Lagos.
- Handles inquiries by phone, WhatsApp, social media, email and in person.
- Manages bookings, walk-ins, cancellations and rescheduling.
- Emphasizes customer satisfaction and professional client relations.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in IkejaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to De Christie’s Ruby Spa and the role in Ikeja.
- Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobgurus Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobgurus Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Officer role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Ikeja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research De Christie’s Ruby Spa before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Service Officer Job at De Christie’s Ruby Spa | Jobgurus
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Customer Service Officer Job at De Christie’s Ruby Spa
De Christie’s Ruby Spa is a beauty, wellness, and relaxation destination dedicated to helping clients look good, feel refreshed, and experience exceptional care. We believe that self-care is an essential part of living well, and our goal is to provide a welcoming and relaxing environment where every client feels valued, comfortable, and confident.
At De Christie’s Ruby Spa, we are committed to delivering quality spa and beauty services with professionalism, attention to detail, and a customer-first approach. We strive to create personalized experiences that promote relaxation, enhance beauty, and support our clients’ overall sense of well-being.
Our values are built on excellence, professionalism, customer satisfaction, integrity, and continuous improvement. We aim to maintain high standards of service, hygiene, and hospitality while building lasting relationships with our clients through trust and consistent care. Whether you visit us for relaxation, beauty care, or a refreshing self-care experience, DE CHRISTIE’S RUBY SPA is committed to making every visit worthwhile.
We are recruiting to fill the position below:
Job Position: Customer Service Officer
Job Location:
Ikeja, Lagos
Employment Type: Full-time
Job Summary
We are seeking a friendly, professional, customer-focused, and well-organized Customer Service Officer to join our team at our Ikeja, Lagos branch.
The successful candidate will serve as a key point of contact for clients, ensuring that every customer receives excellent service from the moment of inquiry through booking, treatment, and follow-up.
The ideal candidate must possess excellent communication and interpersonal skills, a positive attitude, and the ability to handle customer inquiries, manage appointments, resolve complaints, and build lasting relationships with clients.
Key Responsibilities
- Welcome clients warmly and professionally, creating a positive first impression of the spa.
- Respond promptly to customer inquiries through phone calls, WhatsApp, social media, email, and in-person interactions.
- Manage customer bookings, appointments, walk-ins, cancellations, and rescheduling.
- Provide accurate information about spa treatments, services, packages, prices, promotions, and operating hours.
- Guide customers in selecting suitable services based on their inquiries and preferences, referring treatment-related questions to qualified spa professionals when necessary.
- Handle customer complaints, concerns, and feedback professionally and escalate unresolved issues to management.
- Follow up with clients after appointments to encourage feedback, customer satisfaction, and repeat bookings.
- Maintain accurate customer records, booking schedules, inquiries, and service histories.
- Promote available spa services, packages, gift vouchers, and products to customers where appropriate.
- Support customer retention by maintaining positive relationships and providing personalized service.
- Process bookings and payments accurately in accordance with company procedures.
- Coordinate with therapists and other staff members to ensure appointments run smoothly and waiting times are minimized.
- Maintain a clean, welcoming, and organized reception area.
- Protect customer confidentiality and handle personal information responsibly.
- Prepare customer service reports and communicate recurring complaints, feedback, and service improvement opportunities to management.
- Adhere to company policies, service standards, and professional conduct requirements.
Salary: N80,000 - N120,000 / month.
Method of Application
- Interested and qualified candidates should send their updated CV and a brief cover letter highlighting their customer service experience, communication skills, and suitability for the position to:
- [email protected]
- using the Job Position as the subject of the email.
- Note
- Applicants must be willing to work full-time at DE CHRISTIE’S RUBY SPA in Lagos State.
- We look forward to welcoming a courteous, proactive, and customer-focused professional to our team.
- Click here to Apply
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