Customer Service Officer
AI summary
Swift Consulting Limited is recruiting a Customer Service Officer to join their client's IT firm in Ogudu, Lagos. The role involves handling customer inquiries, resolving complaints, and providing information about products and services across multiple communication channels. The position is full-time and requires 2-3 years of customer service experience with a minimum HND/BSC qualification.
- Full-time position at an IT firm client
- Located in Ogudu, Lagos
- Requires 2-3 years customer service experience
- Minimum HND/BSC in Business Administration, Marketing, or related field
- Must be proficient in Microsoft Office
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, Customer Service, Client SupportThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Swift Consulting Limited and the role in Not specified.
- Add concrete examples related to call_center, Customer Service, Client Support, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Officer role in call_center, Customer Service?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Swift Consulting Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
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Original source description
Customer Service Officer at Swift Consulting Limited
⏲
Sep 21, 2026, 1:01 PM
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View all Customer Service & Support jobs
Swift Consulting is a professional services firm specializing in
Education
Job Title: Customer Service Officer
Consulting, Human Resource Management, and Management Consulting. We connect top talent with leading organizations across industries.
We are recruiting to fill the position below:
Location: Ogudu, Lagos
Employment Type: Full-time
Job Summary
The successful candidate will be responsible for attending to customer inquiries, resolving complaints, providing information about the company’s products and services, and ensuring a positive customer experience.
The desired candidate must have
Experience
in customer service, client support, help desk, or a related role, preferably within an IT or technology environment.
We are seeking a professional, friendly, and customer-focused Customer Service Officer to join our client’s IT firm.
in customer service, client support, help desk, or a similar role.
Proficiency in Microsoft Office and digital communication tools.
Ability to handle difficult customers professionally and patiently.
How to Apply
Interested and qualified should candidates should send their CV and a one-page Cover Letter to:
hireme@swiftconsulting.com.ng
using “Customer Service Officer” as the subject of the mail.
Application
Deadline:
12th October, 2026.
View all Jobs in Nigeria
Lagos State
Customer Service Officer job vacancies in Nigeria
Key Responsibilities
- Gather customer feedback and communicate recurring concerns to the relevant team.
- Resolve customer complaints and concerns promptly and professionally.
- Build and maintain positive relationships with customers.
- Maintain a professional and customer-friendly approach at all times.
- Respond to customer inquiries via phone calls, emails, chats, and other communication channels.
- Maintain accurate records of customer interactions, complaints, and resolutions.
- Assist customers with basic product or service-related issues.
- Prepare regular reports on customer inquiries, complaints, and service activities.
- Follow up with customers to ensure issues are properly resolved.
- Escalate technical or complex issues to the appropriate team when necessary.
- Provide accurate information about the company’s products, services, and solutions.
Requirements
- Must be organized, proactive, patient, and customer-focused.
- Minimum of HND / BSC in Business Administration, Marketing, Communications, or a related field.
- Strong problem-solving and interpersonal skills.
- Excellent verbal and written communication skills.
- Ability to learn and explain technology products or services effectively.
- Good knowledge of customer service principles and practices.
- Ability to work independently and as part of a team.
- 2-3 years of