Customer Service Representative & Cashier

This position requires someone who is organized, trustworthy, detail-oriented, and comfortable interacting with customers in a busy retail environment.

The successful candidate will be responsible for providing excellent customer service, processing customer purchases accurately, handling cash and electronic payments, assisting customers with products and orders, and supporting day-to-day store operations.

Dezigntees.ng is seeking a friendly, reliable, and customer-focused Customer Service Representative & Cashier to join our team.

Key Responsibilities

• Customer Service:
• Listen to customer concerns and resolve complaints professionally.
• Welcome customers and provide friendly, professional service.
• Respond to customer inquiries in person, by phone, WhatsApp, email, and social media where required.
• Provide accurate information about orders, pickup, delivery, exchanges, and returns.
• Follow up on customer requests and ensure issues are resolved promptly.
• Maintain a positive customer experience from initial inquiry through purchase and after-sales service.
• Assist customers with product selection, pricing, sizes, colours, designs, availability, and other product-related questions.
• Cashier & Payment Processing:
• Issue receipts and confirm payments before releasing products or orders.
• Follow company procedures for refunds, exchanges, discounts, and cancelled transactions.
• Maintain accurate records of daily sales and transactions.
• Handle customer and payment information confidentially.
• Accurately calculate change and reconcile cash at the end of each shift.
• Process cash, debit/credit card, bank transfer, mobile payment, and other approved payment methods.
• Operate the company's cash register/POS system accurately.
• Report payment discrepancies, shortages, overages, or suspicious transactions to the supervisor.
• Order Processing:
• Verify product details, quantities, sizes, colours/designs, customer information, and delivery or pickup details.
• Confirm payment status and ensure orders are properly documented.
• Receive and accurately enter customer orders.
• Track outstanding and delayed orders and escalate issues when necessary.
• Coordinate with production, inventory, and delivery teams to ensure customer orders are completed correctly.
• Notify customers when orders are ready for pickup or have been dispatched.
• Sales & Store Support:
• Promote relevant products, designs, promotions, and available offers.
• Assist with displaying products and maintaining appropriate stock levels.
• Report low-stock items or inventory discrepancies to the appropriate team member.
• Maintain an organized and presentable customer-service/cashier area.
• Support inventory counts and basic stock-control activities.
• Assist with opening and closing store procedures when required.
• Assist customers in identifying products that meet their needs.
• Returns & Customer Issues:
• Escalate complex complaints, refund requests, or order discrepancies to management.
• Assist customers with replacement or exchange processes.
• Verify returned items according to company policies.
• Maintain accurate records of returns, exchanges, and customer complaints.
• Receive and document approved returns and exchange requests.

Qualifications

• Previous experience in customer service, cashiering, retail, sales, or order processing is preferred.
• Good numerical and record-keeping skills.
• Ability to work effectively in a busy customer-facing environment.
• Basic computer skills, including Microsoft Word and Excel.
• Strong verbal and written communication skills.
• Secondary school certificate, diploma, or equivalent qualification.
• Experience using a POS system or electronic payment systems is an advantage.
• Required Skills:
• Payment Processing
• Attention to Detail
• Data Entry
• POS Operations
• Problem Solving
• Complaint Resolution
• Returns & Exchanges
• Communication
• Customer Service
• Teamwork.
• Time Management
• Cash Handling
• Inventory Support
• Record Keeping
• Retail Sales
• Order Entry & Processing
• Personal Attributes
• The ideal candidate should be:
• Reliable and punctual
• Well organized
• Comfortable handling money and customer information
• Accurate and detail-oriented
• Friendly and approachable
• Able to multitask during busy periods
• Customer-focused and solution-oriented.
• Patient and professional
• Honest and trustworthy
• Working Environment:
• The successful candidate should be comfortable working in a fast-paced environment while maintaining accuracy and professionalism.
• This is a customer-facing role requiring regular interaction with customers and collaboration with sales, production, inventory, and delivery teams.
• How to Apply
• Interested and qualified candidates should send their CV/resume and a brief cover letter outlining their customer service, cashier, retail, or order-processing experience to:
• gbenga.a@dezigntees.ng
• using the Job Title as the subject of the email.
• Application Deadline:
• 20th October, 2026.
• View all Jobs in Nigeria
• Aba and 2 other locations
• Aba
• ,
• Lagos State
• ,
• Yaba