Customer Service Representative
AI summary
Estrada International Staffing Solutions is hiring a friendly and customer-focused Customer Service Representative for a restaurant team in Lagos. The role involves handling enquiries, resolving complaints, processing orders, and supporting smooth front-of-house operations on a full-time basis.
- Full-time role based in Lagos, Nigeria
- Salary range NGN 70,000 – 150,000
- Entry-level position requiring 2 years of experience
- Hospitality and restaurant customer service focus
- Applicants must be located in Lagos
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 70,000 - 150,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in hospitality, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Estrada International Staffing Solutions and the role in Lagos.
- Add concrete examples related to hospitality, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Representative role in hospitality, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Estrada International Staffing Solutions before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
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Original source description
E
Customer Service Representative
Estrada International Staffing Solutions
Customer Service & Support
Today
Easy apply
New
Lagos
Full Time
Hospitality & Hotel
NGN
70,000 - 150,000
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Job summary
We are seeking a friendly, attentive, and customer-focused Customer Service Representative to join our restaurant team. The successful candidate will be responsible for ensuring a positive customer
Experience
by attending to enquiries, resolving complaints, taking feedback, and supporting smooth day-to-day customer interactions.
Min Qualification:
High School (S.S.C.E)
Level:
Entry level
Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant
Location: Lagos, Nigeria
Job descriptions &
in customer service, hospitality, restaurant, or a related role.
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Ability to remain calm and professional when handling difficult customers.
Good attention to detail and ability to multitask in a fast-paced environment.
Must be presentable, courteous, and customer-oriented.
Ability to work shifts, weekends, and public holidays when required.
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Requirements
- Minimum of SSCE/OND; additional qualifications are an advantage.
- 2 years of
Responsibilities
- Welcome and attend to customers politely and professionally.
- Respond to customer enquiries regarding menu items, orders, reservations, and services.
- Take and process customer orders accurately where required.
- Handle customer complaints and resolve issues promptly and professionally.
- Follow up on customer requests to ensure satisfaction.
- Receive and document customer feedback and escalate relevant issues to management.
- Maintain a good understanding of the restaurant’s menu, products, promotions, and services.
- Liaise with kitchen and service teams to ensure customer requests are handled efficiently.
- Maintain a clean, organised, and welcoming customer service area.
- Support other front-of-house activities as required.