Customer Service Representative - French Speaking
AI summary
ConSol Limited is hiring a French-speaking Customer Service Representative in Oshodi-Isolo, Lagos. The role involves handling inbound and outbound calls, emails, and messages, resolving customer queries, and ensuring high call quality. Candidates should have an ND in Mass Communications or a related field, 1–2 years of contact centre experience, and relevant certifications.
- French-speaking customer service role in Lagos
- Full-time contact centre position
- Requires ND in Mass Communications or related field
- 1–2 years contact centre experience needed
- CRM and contact centre operations knowledge required
- Apply via email to apply@consollimited.com
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, technology, Customer Service RepresentativeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Representative - French Speaking evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to ConSol Limited and the role in Not specified.
- Add concrete examples related to call_center, technology, Customer Service Representative, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Representative - French Speaking role in call_center, technology?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research ConSol Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
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Original source description
ConSol Limited, is the leading provider of Contact/Call Center services and Customer Management Solutions in Nigeria.
Customer Service Representative - French Speaking
Job Type: Full Time
Qualifications
OND
Experience
1 - 2 years
Location: Lagos
City
Oshodi - Isolo
Job Field: Customer Care, Success and Service
Job Duties / Responsibilities / Accountabilities
Handle customer complaints or enquiries via telephone, emails or text messages.
Provide customers with needed information and support
Make outbound calls.
Receive inbound calls
Ensure that customers/callers are satisfied.
Gather information from customers.
Consistently ensure call(outbound/inbound) quality
Contributes to team effort by accomplishing related results as needed.
Exhibiting competent product Knowledge.
Promote good listening skills.
Manage length of calls.
Utilize computer technology to handle high volume of calls
Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
Adherence to call script and call centre policies.
Compile reports.
1-2 years relevant work experience a the Contact Centre
Working knowledge of appropriate CRM software and understanding of the Contact center industry.
Check how your CV matches this job
Method of Application
- Interested and qualified candidates should send their application to:
- apply@consollimited.com
- using the Job Title as the subject of the email
- Build your CV for free.
- Download in different templates.
Requirements
- Education Qualification:
- Minimum of an ND in Mass Communications or any related field.
- Professional Qualification:
- Relevant Contact centre operations certification.
- QAI Certified Contact Centre Agent.