Customer Service Representative
AI summary
G126 Continental Travels Limited is hiring a Customer Service Representative to serve as the first point of contact for clients, handling inquiries, bookings, cancellations, complaints, and travel information across phone, email, and in-person channels. The role offers a probationary monthly salary of N180,000 – N250,000 plus performance incentives, travel perks, pension, and HMO. Qualified candidates should email their CV to recruitment@g126.com.ng with the role as the subject line by 23rd October, 2026.
- First point of contact for clients across phone, email, and in person
- Handles bookings, cancellations, modifications, and complaints
- Probationary salary N180,000 – N250,000 based on experience
- Benefits include pension, HMO, travel perks, and performance incentives
- Requires OND/HND/Bachelor's degree and 1–3 years customer service experience
- Apply by emailing CV to recruitment@g126.com.ng by 23rd October, 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists N180,000 – N250,000 monthly (probationary). Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, entregador, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to G126 Continental Travels Limited and the role in Not specified.
- Add concrete examples related to call_center, entregador, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Representative role in call_center, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research G126 Continental Travels Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
We are seeking a Customer Service Representative who will serve as the first point of contact for our clients, handling inquiries, resolving complaints, and ensuring an outstanding customer experience across all touchpoints.
The ideal candidate is a strong communicator with a passion for problem-solving and a keen interest in the travel industry.
Key Responsibilities
- Support the team in achieving customer satisfaction and retention targets.
- Process bookings, cancellations, and modifications in line with company procedures
- Follow up with clients to ensure satisfaction and gather feedback
- Provide accurate information on travel packages, bookings, visa processes, and other services
- Respond promptly and professionally to customer inquiries via phone, email, and in person
- Maintain accurate records of customer interactions and transactions
- Liaise with other departments (bookings, visa processing, accounts) to ensure smooth service delivery
- Handle and resolve customer complaints in a timely and courteous manner
Requirements
- Strong interpersonal skills and a customer-first attitude
- OND / HND / Bachelor's Degree in a relevant field
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Excellent verbal and written communication skills
- Ability to multitask and work under pressure
- 1 - 3 years' experience in a customer service role.
- Problem-solving mindset with strong attention to detail.
- Familiarity with travel booking systems or CRM software is an added advantage
- What we offer
- Performance-based incentives.
- Travel perks, Pension, HMO, etc.
- Probationary monthly salary: N180,000 – N250,000 (commensurate with experience)
- Opportunities for career advancement.
- How to Apply
- Interested and qualified candidates should send their CV to:
- recruitment@g126.com.ng
- using "Customer Service Representative" as the subject of the email.
- Application Deadline:
- 23rd October, 2026.
- View all Jobs in Nigeria
- Aba and 2 other locations
- Aba
- ,
- Lagos State
- ,
- Yaba
- Customer Service Representative job vacancies in Nigeria