Customer Service Representative
AI summary
Genuine Media Limited is hiring a full-time Customer Service Representative in Abuja to handle customer enquiries, complaints, and platform support across WhatsApp, Telegram, email, and social media. The role requires a degree, at least 3 years of experience, and strong communication and problem-solving skills. Salary is NGN 200,000 monthly plus benefits.
- Full-time onsite role based in Abuja, Nigeria
- Salary of NGN 200,000 per month plus performance incentives
- Requires a minimum of HND or Bachelor's degree and 3 years of experience
- Customer support across WhatsApp, Telegram, email, and social media
- Includes 14 days paid annual leave and learning opportunities
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 200,000 monthly. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, technology, Customer ServiceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AbujaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Genuine Media Limited and the role in Abuja.
- Add concrete examples related to call_center, technology, Customer Service, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Representative role in call_center, technology?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Abuja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Genuine Media Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Service Representative
Genuine Media Limited
Customer Service & Support
Yesterday
Easy apply
New
Abuja
Full Time
Advertising, Media & Communications
NGN
150,000 - 250,000
Share link
Share on WhatsApp
Share on LinkedIn
Share on Facebook
Share on Twitter
Share via SMS
Job summary
Genuine Media Limited is seeking a Customer Service Representative to manage customer enquiries, complaints, account issues, and platform support across WhatsApp, Telegram, email, and social media. The ideal candidate must be professional, responsive, solution oriented, and available for full time onsite work in Abuja.
Min Qualification:
Degree
Experience
Level:
Mid level
Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant
Location: Abuja, Nigeria
Job descriptions &
in customer service, customer support, call centre operations, or a similar role is an advantage
in a digital media, technology, sports, betting, or online platform environment is an added advantage
Excellent written and verbal communication skills
Strong customer service and interpersonal skills
Ability to remain calm, patient, and professional when handling difficult customers
Good problem solving and critical thinking abilities
Ability to manage multiple customer enquiries and priorities simultaneously
Strong attention to detail and accurate record keeping
Good knowledge of WhatsApp, Telegram, email, and other digital communication platforms
Basic computer skills and ability to learn new software and systems quickly
Ability to work effectively as part of a team
Strong sense of responsibility, accountability, and follow through
Willingness to work Saturdays and occasional periods of increased workload during major football events
Success Metrics:
Respond to customer enquiries promptly and professionally
Maintain a high customer satisfaction level
Resolve customer issues accurately and within agreed timelines
Minimise unresolved and overdue customer complaints
Maintain accurate and timely customer service records and reports
Effectively follow up on escalated issues
Identify recurring customer problems and contribute to service improvements
Demonstrate professionalism, reliability, and strong communication at all times
Requirements
- Minimum of HND or Bachelor's Degree in Mass Communication, Business Administration, Marketing, or a related field
- Previous
Responsibilities
- Respond promptly and professionally to customer enquiries through WhatsApp, Telegram, email, social media, and other approved communication channels
- Assist customers with account-related issues, subscriptions, payments, access, and other platform-related enquiries
- Resolve customer complaints and issues within the required timeframe
- Escalate technical, payment, or other complex issues to the appropriate department when necessary
- Follow up on escalated and pending issues to ensure timely resolution
- Provide customers with accurate and clear information about Genuine Media products and services
- Maintain a professional and helpful tone in all customer interactions
- Record customer enquiries, complaints, resolutions, and follow-up actions accurately
- Monitor unresolved issues and ensure they are properly tracked until closure
- Identify recurring customer complaints and communicate them to management for improvement\
- Work closely with the Technical, Content, Product, and Operations teams to resolve customer issues\
- Support customer retention by providing excellent service and timely assistance
- Maintain confidentiality and protect customer information
- Prepare daily and weekly customer service reports as required by management
Benefits
Remuneration: NGN
200,000 monthly
Performance-based incentives where applicable
Fourteen (14) days of paid annual leave
Learning and professional development opportunities
Opportunity for career growth within the organisation
Collaborative and professional work environment
Log In and Apply
Important safety tips
Do not make any payment without confirming with the Jobberman Customer Support Team.
If you think this advert is not genuine, please report it via the Report Job link below.
Report Job