Customer Service Representative
AI job insight
Iknorbert Communications Limited is hiring a Customer Service Representative to handle enquiries, resolve complaints, and support customers across phone, email, and live chat channels. The role is onsite in Aba, Abia State, requires 3–10 years of experience, and involves upselling ICT products and coordinating with logistics and warehouse teams.
- Onsite full-time role based in Aba, Abia State.
- Requires B.Sc/B.Ed/HND in Mass Communication, Business Administration or related Social Sciences.
- 3–10 years of customer service experience required; call centre experience preferred.
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Iknorbert Communications Limited is hiring a Customer Service Representative to handle enquiries, resolve complaints, and support customers across phone, email, and live chat channels. The role is onsite in Aba, Abia State, requires 3–10 years of experience, and involves upselling ICT products and coordinating with logistics and warehouse teams.
- Onsite full-time role based in Aba, Abia State.
- Requires B.Sc/B.Ed/HND in Mass Communication, Business Administration or related Social Sciences.
- 3–10 years of customer service experience required; call centre experience preferred.
- Handle order status, delivery, and product enquiries across phone, email, and live chat.
- Maintain under two-minute average live chat response time during business hours.
- Upsell data plans, VAS, and device offers during customer interactions.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, factory, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AbiaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Iknorbert Communications Limited and the role in Abia.
- Add concrete examples related to sales, factory, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Representative role in sales, factory?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Abia under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Iknorbert Communications Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Iknorbert Communications Limited was established as a company in 2012 after a critical research and observation of the need for a wider deep distribution channel for communication products within the African continent. Hence the establishment with the aim of sales and distribution of information communication technology and allied products within the Afri...
Customer Service Representative - Aba, Abia State
Job Type: Full Time
,
Onsite
Qualifications
BA/BSc/HND
Experience
3 - 10 years
Location: Abia
City
Aba
Job Field: Customer Care, Success and Service
We are looking for a dedicated and empathetic Customer Service Representative to join our growing customer experience team. The successful candidate will serve as the primary point of contact for our customers, handling enquiries, resolving complaints, and ensuring a seamless customer journey across all touchpoints. You will represent our brand values in every interaction and work collaboratively with internal teams to deliver timely and effective resolutions.
KEY RESPONSIBILITIES
- Manage customer enquiries regarding order status, delivery timelines, and product availability via phone, email, and live chat
- Coordinate with Logistics and Warehouse Departments Managers to resolve supply and delivery delays
- Update customers on order tracking information and proactively communicate delays before customers need to follow up
- Upsell and cross-sell data plans, value-added services, and device offers during customer interactions
- Handle product complaints and liaise with Sales Operations Team/concerned Team Lead or Central Warehouse Managers to provide accurate resolutions
- Maintain a minimum average response time of under two minutes on live chat during business hours
- Identify recurring complaint patterns and report insights to the Sales Operations Team for process improvement.
- Work with other departments to resolve customer issues and escalations
- Keep detailed records of customer interactions and transactions
- Collaborate with other team members to meet or exceed customer service targets
- EDUCATIONAL, SKILLS & OTHER REQUIREMENTS
- B.Sc/B.Ed/HND in Mass Communication, Business Administration or other Social Sciences
- Previous customer service experience required, and experience in a call centre environment preferred
- Excellent communication skills, both written and verbal
- Strong problem-solving skills and the ability to think creatively to find solutions
- Excellent organisational and time management skills
- Ability to work independently and as part of a team
- Strong computer skills and proficiency with customer service software
- Computer skills: Customer service officers use computer skills to retrieve product and service information, process orders and communicate with clients by phone or email. Helpful skills include file management, word processing, spreadsheet and email or phone applications.
- Empathy: Those working in customer service have a strong capacity for empathy, since they often interact with clients who are unfamiliar with a product or service. Enhancing this ability may help customer service officers better comprehend and address client problems.
- SUCCESFUL CANDIDATES MUST BE RESIDENTS OF ABA ABIA STATE
- Check how your CV matches this job
Method of Application
- Interested and qualified candidates should forward their CV to:
- [email protected]
- using the position as subject of email.
- Build your CV for free.
- Download in different templates.