Customer Service Representative (Night Duty)
AI summary
Clinix Healthcare Nigeria is hiring a full-time Customer Service Representative for night duty at its diagnostic centre in Ilupeju, Lagos. The role covers welcoming patients, handling enquiries, registering patients, scheduling appointments, and resolving complaints during the 5:00pm–7:00am shift, Monday to Friday. An HND or Bachelor's degree and prior customer service experience, preferably in healthcare, are required.
- Night shift only: 5:00pm to 7:00am, Monday to Friday
- Based at Clinix diagnostic centre in Ilupeju, Lagos
- Full-time role requiring HND or Bachelor's degree in a relevant field
- Previous customer service experience, preferably in a hospital or diagnostic centre
- Front-desk duties: patient registration, appointment scheduling, complaint resolution
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, part_timeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Representative (Night Duty) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Clinix Healthcare Nigeria and the role in Not specified.
- Add concrete examples related to call_center, internship, part_time, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Representative (Night Duty) role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Clinix Healthcare Nigeria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Clinix is leading diagnostic services provider offering a full range of diagnostic and a host of remedial solutions. Clinix is equipped with all modern diagnostic amenities of international standards; we are known for our ability to present accurate results at reasonable rates, with quick turnaround times.
Customer Service Representative (Night Duty)
Job Type: Full Time
Qualifications
BA/BSc/HND
Experience
Location: Lagos
City
Ilupeju
Job Field: Customer Care, Success and Service
Shift: Night Duty only — 5:00pm to 7:00am
Clinix Healthcare is seeking a professional, customer-focused, and reliable Customer Service Representative for night duty.
The successful candidate will deliver an excellent patient experience, handle enquiries efficiently, and support smooth front-desk operations during the night shift.
Key Responsibilities
- Welcome and attend to patients and visitors professionally and courteously during night duty.
- Handle enquiries received in person, by phone, and through digital channels regarding services, appointments, test results, and other healthcare offerings.
- Register patients, schedule appointments, and coordinate front-desk activities.
- Provide accurate information on tests, packages, payments, procedures, and available services.
- Receive, manage, and resolve customer complaints, escalating complex issues appropriately.
- Maintain accurate and confidential patient records and documentation.
- Liaise effectively with clinical and administrative teams to ensure seamless night-shift service delivery.
- Uphold Clinix Healthcare’s standards of professionalism, confidentiality, customer service, and patient care.
- Requirements & Skills
- Excellent communication, interpersonal, and customer service skills.
- Pleasant, patient, courteous, and professional disposition.
- Ability to work night shift (5:00pm – 7:00am, Monday to Friday) consistently.
- Strong problem-solving and conflict-resolution abilities.
- Excellent attention to detail and organisational skills.
- Ability to work effectively under pressure and manage patients efficiently.
- Good computer literacy and familiarity with reception/front-desk systems.
- Strong team spirit, positive attitude, and sense of responsibility.
- Qualifications & Experience
- Minimum of HND or Bachelor’s Degree in any relevant field.
- Previous customer service experience, preferably in a hospital, diagnostic centre, clinic, or healthcare facility.
- Completed NYSC.
- Compensation & Benefits
- Salary: Competitive (commensurate with experience)
- HMO — Employee only
- Paid annual leave
- Annual leave allowance
- 13th-month bonus
- Pension
- Quarterly bonus
- Check how your CV matches this job
Method of Application
- Interested and qualified candidates should send their CV to:
- recruit.clinix@gmail.com
- Email Subject: Customer Service Rep – Night Duty
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