Customer Service Representative
AI summary
SIMS Nigeria Limited is hiring a Customer Service Representative to serve as the first point of contact for customers, handling enquiries, complaints, and requests across phone, email, social media, and live chat. The role involves coordinating with Sales, Technical, Logistics, Accounts, and After-Sales teams to resolve issues and maintain accurate customer records. The position is based in Niger State, Nigeria.
- Customer-facing frontline role across multiple communication channels
- Coordinate with Sales, Technical, Logistics, Accounts, and After-Sales teams
- Bachelor's Degree or HND in Business Administration, Marketing, Mass Communication, or related field required
- CRM or customer service management system experience is an added advantage
- Based in Niger State, Nigeria
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, factory, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to SIMS Nigeria Limited and the role in Not specified.
- Add concrete examples related to sales, factory, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Representative role in sales, factory?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research SIMS Nigeria Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
The ideal candidate will demonstrate excellent communication and problem-solving skills, maintain a strong understanding of the company’s products and services, and effectively manage customer interactions across various channels.
We are seeking a customer-focused, professional, and responsive Customer Service Representative to serve as the first point of contact for customers, providing timely assistance, resolving enquiries and complaints, and ensuring a positive customer experience.
Key Responsibilities
- Monitor customer satisfaction and identify recurring issues that may require process improvement.
- Coordinate with relevant departments such as Sales, Technical, Logistics, Accounts, and After-Sales Service to resolve customer concerns.
- Follow established customer service procedures, company policies, and service standards.
- Provide customers with updates on orders, deliveries, repairs, warranties, and other service-related matters where applicable.
- Record and maintain accurate customer information, complaints, enquiries, and resolutions in the appropriate system.
- Receive and resolve customer complaints while ensuring appropriate escalation of complex issues.
- Perform other duties as assigned by the Customer Service Supervisor/Manager.
- Provide accurate information regarding the company’s products, services, pricing, policies, and procedures.
- Follow up on outstanding customer issues to ensure timely and satisfactory resolution.
- Attend to customer enquiries, requests, complaints, and feedback promptly and professionally.
- Assist in maintaining customer records and ensuring customer information is properly updated.
- Prepare and submit customer service reports and other required documentation.
- Maintain confidentiality of customer and company information.
- Maintain a high level of professionalism and courtesy during all customer interactions.
- Identify opportunities to improve customer experience and make recommendations to management.
- Handle customer interactions through phone calls, emails, social media, live chat, and other approved communication channels.
- Key Requirements
- Bachelor's Degree, HND in Business Administration, Marketing, Mass Communication, or a related field.
- Excellent verbal and written communication skills.
- Experience using CRM or customer service management systems is an added advantage.
- Ability to remain calm and professional when handling difficult or dissatisfied customers.
- Minimum of 3 years of experience in customer service, front desk, sales support, call centre, or a related role.
- Good computer literacy and proficiency in Microsoft Office applications.
- Ability to multitask and work effectively in a fast-paced environment.
- Customer-focused with a strong commitment to service excellence.
- Strong interpersonal and relationship-management skills.
- Strong attention to detail and ability to maintain accurate records.
- Female Candidate is more preferred.
- Good problem-solving and conflict-resolution abilities.
- How to Apply
- Interested and qualified candidates should send their CV to:
- employment@simsng.com
- using the Job Title and Location as the subject of the email.
- View all Jobs in Nigeria
- Lagos State and 1 other location
- Lagos State
- ,
- Ikeja
- Customer Service Representative job vacancies in Nigeria