Customer Service Representative
AI summary
The Embroidery Hub is hiring a Customer Service Representative in Abuja, Nigeria. The role involves handling customer calls, emails, live chats, and social media messages, resolving complaints, and maintaining records in the CRM system. It is a full-time position requiring SSCE, 1 year of experience, computer literacy, and English proficiency.
- Full-time role based in Abuja, Nigeria
- Salary range NGN 70,000 – 150,000
- Entry-level position requiring 1 year of experience
- Requires SSCE, computer literacy, and English proficiency
- Handles calls, emails, live chat, and social media support
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 70,000 - 150,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in retail, call_center, no_experienceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AbujaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to The Embroidery Hub and the role in Abuja.
- Add concrete examples related to retail, call_center, no_experience, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Representative role in retail, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Abuja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research The Embroidery Hub before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
T
Customer Service Representative
The Embroidery Hub
Customer Service & Support
1 week ago
Easy apply
New
Abuja
Full Time
Retail, Fashion & FMCG
NGN
70,000 - 150,000
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Job summary
We are seeking to hire a Customer Service Representative to join our team.
Min Qualification:
High School (S.S.C.E)
Experience
Level:
Entry level
Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant
Location: Abuja, Nigeria
Job descriptions &
in a similar role.
Must be open to learning.
Computer literacy is compulsory.
English proficiency is compulsory.
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Requirements
- Minimum qualification: SSCE.
- 1 year of previous
Responsibilities
- Manage incoming customer calls, emails, live chats, or social media messages in a timely and professional manner.
- Identify and assess customer needs to achieve satisfaction and build trust with clients.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
- Maintain accurate records of customer interactions, process customer accounts, and file documents in the CRM system.
- Follow communication procedures, guidelines, and policies to uphold brand standards.