Customer Services Representative
AI summary
Eko Maintenance Limited is hiring a Customer Services Representative to handle customer inquiries, resolve complaints, and ensure a positive customer experience. The role involves responding via phone, email, chat, or in person, updating customer records, and meeting performance targets. Interested candidates should send their CV to talentadvisors.19@gmail.com with the job title as the subject.
- Handles customer inquiries via phone, email, chat, or in person
- Must meet response time, resolution rate, and satisfaction targets
- CRM experience is an advantage
- Minimum qualification: OND / HND / Bachelor’s Degree
- Apply by emailing CV to talentadvisors.19@gmail.com
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, technology, customer service representativeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Services Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Eko Maintenance Limited and the role in Not specified.
- Add concrete examples related to call_center, technology, customer service representative, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Services Representative role in call_center, technology?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Eko Maintenance Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
This role requires excellent communication skills, patience, and a customer-first mindset
We are seeking a Customer Service Representative to join our team.
The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a positive customer experience.
Key Responsibilities
- Maintain customer records by updating account information.
- Meet performance targets such as response time, resolution rate, and customer satisfaction scores.
- Collaborate with other departments to improve overall customer experience.
- Resolve customer complaints efficiently and escalate complex issues when necessary.
- Respond promptly to customer inquiries via phone, email, chat, or in person.
- Follow up to ensure customer satisfaction and retention.
- Provide accurate information about products, services, and policies.
Requirements
- Strong verbal and written communication skills.
- Ability to multitask, prioritize, and manage time effectively.
- Problem-solving skills with a proactive attitude.
- Proven experience in customer service or related field.
- Familiarity with CRM systems and practices is an advantage.
- Minimum qualification: OND / HND / Bachelor’s Degree (depending on company policy).
- Preferred Skills:
- Ability to remain calm under pressure.
- Team player with a positive attitude.
- Tech-savvy and adaptable to new tools/software.
- Empathy and patience when dealing with customers.
- How to Apply
- Interested and qualified candidates should send their CV to:
- talentadvisors.19@gmail.com
- using the job title as the subject of the email.
- View all Jobs in Nigeria
- Lagos State
- Customer Services Representative job vacancies in Nigeria