Customer Success Account Manager
AI summary
Microsoft is hiring a Customer Success Account Manager in Lagos, Nigeria. The role focuses on building strong customer relationships, driving adoption of Microsoft cloud and modern work solutions, and leading strategic account planning. Candidates need a Bachelor's or Master's degree and at least 5-6 years of relevant customer success or consulting experience.
- Full-time role based in Lagos, Nigeria
- Requires 5-6 years of customer success or solution delivery experience
- Focus on cloud, security, and digital transformation engagements
- Involves strategic account planning and senior stakeholder management
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Success Account Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Microsoft and the role in Not specified.
- Add concrete examples related to sales, security, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Success Account Manager role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Microsoft before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Microsoft Corporation is an American multinational corporation headquartered in Redmond, Washington, that develops, manufactures, licenses, supports and sells computer software, consumer electronics and personal computers and services. Its best known software products are the Microsoft Windows line of operating systems, Microsoft Office office suite, and Internet Explorer web browser.
Customer Success Account Manager
Job Type: Full Time
Qualifications
- BA/BSc/HND
- ,
- MBA/MSc/MA
- Required/Minimum Qualifications
- Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 5+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
- Experience building and maintaining relationships with senior customer executives in large, complex or strategically important accounts.
- Experience managing cross-functional stakeholder relationships and building alignment around customer solutions, programmes or engagements.
- Experience planning and managing a portfolio of customer engagements, including cross-team collaboration, resource coordination, communication and progress tracking.
Experience
6 years
Location: Lagos
Job Field: Customer Care, Success and Service
,
Sales and Business Development
Key Accountabilities
- Build, maintain, and expand strong relationships with key customer stakeholders and technical professionals to enable high-quality, secure solution delivery and overall account health, orchestrating internal and external teams to support customer priorities.
- Lead strategic program planning and customer-facing reviews, prioritizing engagements and managing stakeholder expectations to deliver on agreed customer outcomes, account priorities, and operational health.
- Engage customers in business value and technology conversations that align Microsoft solutions and services to their goals, promoting security, resiliency, and digital transformation across cloud and modern work scenarios.
- Partner with account teams to develop and execute customer success plans, linking them to broader account strategies and industry-specific transformation programs, and translating them into bookable programs of work.
- Proactively identify, monitor, and mitigate blockers to customer consumption and adoption through data analysis and customer feedback, mobilizing resources to address issues and uncover new opportunities for growth, optimization, and retention.
Preferred Qualifications
Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
3+ years relevant work experience within customer industry.
Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
Project Management Institute (PMI) or equivalent Project Management certification.
Prosci or equivalent certification.
Experience with cloud and hybrid technology environments, including Microsoft Azure, Modern Work, Dynamics 365, Security or related platforms.
Demonstrated ability to influence strategic decisions, constructively challenge customer thinking and build consensus across executive, business and technical stakeholders.
Strong communication and presentation skills, with the ability to work effectively with both technical and non-technical audiences.
Check how your CV matches this job
Method of Application
- Interested and qualified? Go to
- Microsoft on apply.careers.microsoft.com
- to apply
- Build your CV for free.
- Download in different templates.