Customer Success Account Manager
AI summary
Microsoft Nigeria is hiring a Customer Success Account Manager to help customers maximize the value of their Microsoft investments. The role involves collaborating with internal and external teams, driving adoption, and guiding customers through their digital transformation journey across cloud and modern work solutions.
- Role focused on customer success and long-term relationship management
- Involves driving adoption of Microsoft cloud and modern work solutions
- Opportunity to work with a global technology leader in Nigeria
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Success Account Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Microsoft Nigeria and the role in Not specified.
- Add concrete examples related to security, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Customer Success Account Manager role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Microsoft Nigeria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Customer Success Account Manager at Microsoft Nigeria
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Sep 28, 2026, 9:10 AM
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View all Customer Service & Support jobs
Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports, and sells computer software, consumer electronics, personal computers, and related services. Its best known software products are the Microsoft Windows line of operating systems, the Microsoft Office suite, and the Internet Explorer and Edge web browsers.
At Microsoft our mission and values are to help people and businesses throughout the world realize their full potential.
We are recruiting to fill the position below:
Job Title: Customer Success Account Manager
Job ID: 200057468
Location: : Nigeria
Overview
You collaborate across internal and external teams to remove blockers, surface opportunities for growth, and foster trusted, long-term relationships that support both customer success and Microsoft’s strategic objectives.
As a Customer Success Account Manager, you play a pivotal role in helping customers realize the full value of their investments with Microsoft by orchestrating the right people, insights, and services at the right time. You work closely with customer stakeholders to understand their goals and challenges, ensuring that every engagement with Microsoft moves them closer to meaningful, measurable outcomes.
At Microsoft, our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth‑mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone.
Step into a role where your ideas spark innovation and your impact is felt every day.
By aligning account plans, success plans, and delivery programs, you help customers achieve stronger security, resiliency, and long-term value from their Microsoft partnership.
In this role, you bring together technical, business, and relationship skills to guide customers through their digital transformation journey.
You connect their priorities to Microsoft solutions across cloud and modern work, proactively identifying risks, driving adoption, and promoting operational health.
Key Accountabilities
- Engage customers in business value and technology conversations that align Microsoft solutions and services to their goals, promoting security, resiliency, and digital transformation across cloud and modern work scenarios.
- Partner with account teams to develop and execute customer success plans, linking them to broader account strategies and industry-specific transformation programs, and translating them into bookable programs of work.
- Proactively identify, monitor, and mitigate blockers to customer consumption and adoption through data analysis and customer feedback, mobilizing resources to address issues and uncover new opportunities for growth, optimization, and retention.
- Lead strategic program planning and customer-facing reviews, prioritizing engagements and managing stakeholder expectations to deliver on agreed customer outcomes, account priorities, and operational health.
- Build, maintain, and expand strong relationships with key customer stakeholders and technical professionals to enable high-quality, secure solution delivery and overall account health, orchestrating internal and external teams to support customer priorities.
Qualifications
- Required/Minimum Qualifications
- Experience managing cross-functional stakeholder relationships and building alignment around customer solutions, programmes or engagements.
- Experience planning and managing a portfolio of customer engagements, including cross-team collaboration, resource coordination, communication and progress tracking.
- Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 5+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
- Experience building and maintaining relationships with senior customer executives in large, complex or strategically important accounts.
Preferred Qualifications
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
- Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
- Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
- Prosci or equivalent certification.
- Strong communication and presentation skills, with the ability to work effectively with both technical and non-technical audiences.
- 3+ years relevant work experience within customer industry.
- Demonstrated ability to influence strategic decisions, constructively challenge customer thinking and build consensus across executive, business and technical stakeholders.
- Experience with cloud and hybrid technology environments, including Microsoft Azure, Modern Work, Dynamics 365, Security or related platforms.
- Project Management Institute (PMI) or equivalent Project Management certification.
- How to Apply
- Interested and qualified candidates should:
- Click here to apply online
- Application Deadline:
- 3rd October, 2026.
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