Customer Success Associate - Temporary Reliever
AI summary
Umba, an African neo bank, is hiring a Customer Success Associate on a temporary reliever contract in Lagos. You will respond to customer inquiries via email, chat and social media, resolve complaints, onboard new customers, and collaborate with sales, marketing and operations teams. Apply online through Umba's portal at umba.applytojob.com.
- Temporary contract role with Umba, an African neo bank, based in Lagos
- Handle customer inquiries via email, chat, and social media platforms
- Requires a Bachelor's degree and proven customer service experience
- Familiarity with CRM software such as Odoo is a plus
- Reports to the Umba Customer Success Team Lead
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, part_timeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Contract contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Success Associate - Temporary Reliever evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Umba and the role in Not specified.
- Add concrete examples related to sales, call_center, part_time, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Success Associate - Temporary Reliever role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Umba before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Umba is an African neo bank that offers a combination of services that both traditional and digital banks offer. Making us a one stop shop for your financial needs. We want to provide free, easier, and accessible banking to Africans.
Customer Success Associate- Temporary Reliever
Job Type: Contract
Qualifications
BA/BSc/HND
Bachelor's degree in Business Administration, Marketing, or related field
Proven customer service experience in a fast-paced environment.
Excellent communication skills, both verbal and written
Ability to multitask and prioritize tasks effectively
Strong problem-solving skills and a proactive approach to addressing customer needs
Ability to work collaboratively in a fast-paced, team-oriented environment
Familiarity with CRM software (e.g., Odoo) and customer success tools is a plus
Passion for delivering exceptional customer experiences and driving customer satisfaction and retention.
Experience with live chat support software and social media platforms
Check how your CV matches this job
Method of Application
- Interested and qualified? Go to
- Umba on umba.applytojob.com
- to apply
- Build your CV for free.
- Download in different templates.
Experience
Location: Lagos
Job Field: Customer Care, Success and Service
Key Responsibilities
- Respond promptly and professionally to customer inquiries via email, chat, or social media platforms.
- Provide accurate information about products, services, and policies to customers
- Assist customers in troubleshooting technical issues with products or services through your team lead.
- Conduct regular check-ins with customers to gather feedback, address concerns, and identify opportunities for improvement.
- Resolve customer complaints and escalate complex issues to appropriate channels for resolution.
- Collaborate with other departments, such as sales, marketing, and operations, to address customer needs and improve overall customer satisfaction
- Onboard new customers, providing training and guidance on product features and best practices.
- Stay up-to-date with product knowledge, industry trends, and company policies to provide accurate information to customers.
- Participate in training sessions and team meetings to enhance customer service skills and knowledge.
- Contribute to the continuous improvement of our customer success processes and procedures.
- You will report to the Team lead of Umba Customer Success