Customer Success Manager
AI summary
Bluechip Technologies Limited, a business application firm, is hiring a full-time Customer Success Manager in Lagos. The role manages assigned enterprise accounts, driving onboarding, adoption, renewals and customer satisfaction as a trusted advisor. A Bachelor's degree and 3–5 years' experience with enterprise/B2B customers in Technology, FSI or Telecoms are expected.
- Full-time Customer Success Manager role based in Lagos at Bluechip Technologies Limited.
- Act as trusted advisor to enterprise/B2B accounts, driving retention, renewals and expansion.
- KPIs include Net Revenue Retention, CSAT of 4.2/5 or higher, and escalations resolved within SLA.
- Bachelor's degree in Business, IT, Engineering or related field required; 3–5 years' experience expected.
- Professional certifications in Customer Success, Project Management, Agile or IT are an added advantage.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Success Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Bluechip Technologies Limited and the role in Lagos.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Success Manager role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Bluechip Technologies Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Customer Success Manager at Bluechip Technologies Limited
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Sep 24, 2026, 1:06 PM
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View all Customer Service & Support jobs
BlueChip Technologies is a leading business application firm focused exclusively on assisting organizations in planning, designing, implementing and operating business application solutions and strategies that are central to creating and maintaining a competitive business advantage.
We are recruiting to fill the position below:
Job Title: Customer Success Manager
Location: Lagos
Job Type: Fulltime
Job Objective
To proactively manage customer relationships across assigned accounts, ensuring successful onboarding, adoption, value realization, and ongoing satisfaction with Bluechip’s solutions.
The role serves as a trusted advisor to customers, aligning business needs with product capabilities while driving retention and growth.
Key Duties & Responsibilities
Build strong, trusted relationships with customer stakeholders and decision-makers
Track product usage, customer health metrics, and adoption trends
Identify risks, issues, and opportunities early and proactively manage escalations
Conduct regular check-ins, business reviews, and success planning sessions
Support renewals, upsell, and cross-sell opportunities in collaboration with Sales
Collaborate with Divisional Heads and Support teams to resolve issues and improve customer experience
Understand customer business goals and align Bluechip solutions to measurable outcomes
Lead customer onboarding, solution adoption, and post-implementation success activities
Serve as the primary point of contact for assigned customers throughout the customer lifecycle
Ensure customers achieve maximum value from Bluechip’s solutions.
Capture customer feedback and advocate for enhancements or improvements internally
Key Performance Indicators (KPIs)
Net Revenue Retention (NRR) and expansion support.
Customer retention and renewal rate
Customer satisfaction score (CSAT ≥ 4.2/5)
Time-to-value and onboarding success rate
Number of escalations resolved within SLA
Product adoption and usage metrics
Education & Qualifications
Experience working with enterprise or B2B customers in Technology, FSI, Telecoms, or similar environments.
Professional certifications (Customer Success, Project Management, Agile, or IT-related) are an advantage
Bachelor’s degree in Business, IT, Engineering, or a related discipline
3–5 years of experience in Customer Success, Account Management, Consulting, or similar client-facing roles
Knowledge & Competencies:
Strong understanding of customer success frameworks and lifecycle management
Knowledge of enterprise software or business application solutions
Familiarity with business processes, KPIs, and value measurement
Understanding of change management and customer adoption strategies.
Knowledge and Skills
- Strong time management and ability to manage multiple customer accounts.
- Strong communication, presentation, and facilitation abilities
- Ability to translate customer needs into actionable insights and solutions
- Excellent stakeholder management and relationship-building skills
- Problem-solving and analytical thinking
- Benefits & Perks
- Comprehensive health coverage
- Professional development and certification support
- Modern, collaborative work environment.
- Competitive salary package aligned with experience and qualifications
- Supportive and inclusive work culture
- Retirement savings plan with company contributions
- Flexible work arrangements to promote work-life balance
- How to Apply
- Interested and qualified candidates should:
- Click here to apply online
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