Customer Support Officer
AI summary
Natural Girl Wigs is hiring a full-time Customer Support Officer based in Yaba, Lagos. The role involves owning the end-to-end customer experience across WhatsApp, Instagram, phone, and other channels, resolving queries, orders, complaints, and issues promptly. The company seeks a people-focused, detail-oriented candidate who can handle high conversation volumes and take ownership of problems until fully resolved.
- Full-time role in Yaba, Lagos
- Customer-facing position across WhatsApp, Instagram, phone, and other channels
- Focus on ownership and follow-through until issues are resolved
- Structured, performance-driven environment emphasizing speed and teamwork
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in YabaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Support Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Natural Girl Wigs and the role in Yaba.
- Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Support Officer role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Yaba under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Natural Girl Wigs before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: Customer Support Officer
Customer Support Officer at Natural Girl Wigs
⏲
Sep 21, 2026, 12:02 PM
⋕
View all Fashion & Beauty jobs
Natural Girl Wigs is a hair science lab that develops the famous ReXI™ Lab Made Hair and builds delightful hair brands that ride on the strength of our innovative ReXI Lab Made Hair technology. We bring ethical and stylish Instant Glam to millions of women worldwide.
We are recruiting to fill the position below:
Location: Yaba, Lagos
Employment Type: Full-time
What You Will Do
You'll be the person customers interact with most directly, so you'll need to respond quickly, solve problems rather than simply acknowledge them, and make sure nothing falls through the cracks.
Own the customer
Experience
from the moment someone reaches out to Regirl through to the point where their question, order, complaint, or issue is properly resolved.
Who we are looking for:
Someone who genuinely enjoys dealing with people and is naturally good at figuring things out. You're comfortable handling a high volume of conversations across WhatsApp, Instagram, phone, and other channels without losing attention to detail. You can deal calmly with an unhappy customer, give a clear answer when you have one, and take ownership when you don't.
Who this role is for:
You are not someone who's happy copying and pasting responses or closing a conversation as soon as you've sent an answer. What sets you apart is that you care about whether the customer's problem was actually solved. You follow up when something is delayed, chase the internal team when an order needs attention, and notice recurring problems that should be fixed rather than handled repeatedly.
Our environment is structured and performance-driven. We value Speed in how quickly we respond and act, Teamwork in how we work across departments to solve customer issues, Respect in how we treat every customer, Initiative in how we take ownership without waiting to be told, Visibility in how clearly we communicate and track issues, and Excellence in the
we deliver.
This role is not for you if you'd rather simply respond to whatever lands in your inbox and move on. It is for you if you get satisfaction from taking a messy customer problem, figuring out what needs to happen, and seeing it through until the customer is genuinely satisfied.
Here is the core of why this role exists. Every interaction a customer has with Regirl shapes how they see the brand. A great product can still create a poor customer
if a question goes unanswered, an order is mishandled, or a complaint gets passed between people without anyone taking ownership.
You'll also be close enough to the customer to notice things the rest of the business may not see. If customers keep asking the same question, struggling with the same part of the ordering process, or complaining about the same issue, we expect you to flag it and help us understand what needs to change.
You'll be responsible for making sure that doesn't happen. You'll respond to customers across our key channels, help them understand our products, support them through their purchase, resolve issues after purchase, and make sure difficult cases are followed through until they're closed.
What You Will Own
Work closely with Sales, Operations, Styling, Production, and other teams to resolve issues that require internal support.
Escalate issues that require management attention while remaining responsible for keeping the customer informed.
Follow up on delayed orders, delivery issues, product concerns, and other unresolved customer requests.
Keep accurate records of customer conversations, complaints, feedback, orders, and resolutions.
Help build and improve the standards, responses, processes, and routines we use to deliver a consistent customer experience.
Help customers understand our products, pricing, availability, ordering process, and delivery options.
Respond to customer enquiries across WhatsApp, Instagram, phone, email, and other customer-facing channels.
Identify recurring customer questions and complaints, and flag patterns that could improve our products, processes, or customer experience.
Recommend the right Regirl products based on what customers are looking for, where appropriate.
Own customer complaints from the first report through to resolution, making sure issues are properly closed rather than simply acknowledged.
What You Need to Have
Non-negotiable:
Real, demonstrated
in customer support, customer service, customer experience, sales support, or a similar customer-facing role.
Strong problem solving skills and the ability to take ownership of an issue rather than simply pass it to someone else.
Strong written and verbal communication skills, with the ability to communicate clearly and naturally with different types of customers.
Comfortable working in a fast-paced environment where priorities can change quickly.
Comfortable handling customer conversations across WhatsApp, Instagram, phone, and other digital channels.
Strong advantages:
supporting customers for a beauty, fashion, retail, or consumer brand.
using CRM, helpdesk, order management, or customer support platforms.
How to Apply
Interested and qualified candidates should:
Click here to apply online
View all Jobs in Nigeria
Aba and 2 other locations
Aba
,
Lagos State
,
Yaba
Customer Support Officer job vacancies in Nigeria