Customer Support Officer (Offline State Support)
AI job insight
Moniepoint Incorporated is recruiting a Customer Support Officer in Ore, Ondo State. The role handles customer enquiries and service issues for walk-in clients nationwide and WhatsApp groups, coordinates escalation, records support requests, and gathers feedback. Applicants need 1–2 years of relevant support experience, a BSc or HND, and completed NYSC service or a valid exemption/exclusion certificate.
- Based in Ore, Ondo State, serving walk-in customers nationwide and WhatsApp groups.
- Resolve enquiries, technical issues, and service concerns while coordinating internal teams.
- Log support requests, document feedback, and escalate complex cases to the State Team Lead.
Similar jobs
More roles you may want to review before you leave.AI summary
Moniepoint Incorporated is recruiting a Customer Support Officer in Ore, Ondo State. The role handles customer enquiries and service issues for walk-in clients nationwide and WhatsApp groups, coordinates escalation, records support requests, and gathers feedback. Applicants need 1–2 years of relevant support experience, a BSc or HND, and completed NYSC service or a valid exemption/exclusion certificate.
- Based in Ore, Ondo State, serving walk-in customers nationwide and WhatsApp groups.
- Resolve enquiries, technical issues, and service concerns while coordinating internal teams.
- Log support requests, document feedback, and escalate complex cases to the State Team Lead.
- Requires 1–2 years of relevant experience, a BSc or HND, and completed NYSC service or an exemption/exclusion certificate.
- Maintain customer confidentiality, data privacy, and approved service procedures.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Competitive compensation, benefits, and career growth opportunities. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, Customer Support OfficerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in OndoThe vacancy is associated with this location.
- UnclearComfort with the Other contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Support Officer (Offline State Support) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Moniepoint Incorporated and the role in Ondo.
- Add concrete examples related to call_center, internship, Customer Support Officer, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Support Officer (Offline State Support) role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Ondo under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Moniepoint Incorporated before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Support Officer (Offline State Support) at Moniepoint Incorporated
⏲
Oct 28, 2026, 1:17 PM
⋕
View all Banking & Financial Services jobs
Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.
We are recruiting to fill the position below:
Job Title: Customer Support Officer (Offline State Support)
Location: Ore, Ondo
Department: Customer Support Operations
Reports to: Regional Team Lead
About this Role
The role focuses on resolving customer enquiries, technical issues, and service-related concerns while delivering a consistent customer experience aligned with the Bank’s standards and values.
The officer serves as the first point of contact, collaborating with internal teams to ensure prompt issue resolution and offering insights to improve customer experience based on logged issues and customer feedback.
The Customer Support Officer provides high-quality, timely, and professional support to walk-in customers nationwide and customers in WhatsApp Groups.
Key Accountabilities
- Build and maintain strong, trust-based relationships with customers through clear and effective communication.
- Coordinate with relevant internal teams to ensure timely resolution of customer issues.
- Adhere to approved communication scripts, service guidelines, and operational procedures.
- Identify customer needs and offer appropriate solutions to ensure satisfaction.
- Escalate complex or unresolved issues to the Regional/State Team Lead as required.
- Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms.
- Maintain confidentiality and data privacy of customer information at all times.
- Provide prompt, accurate, and high-quality responses to customer inquiries and service requests.
- Log all customer support requests accurately for tracking and follow-up.
- Collect and document customer feedback on products and services to support continuous improvement.
- Experience & Background
- Must have completed NYSC or possess a valid exemption/exclusion certificate.
- 1–2 years of relevant customer service or support experience.
- Minimum educational qualification of BSc or HND.
- Skills & Competencies:
- Excellent written and verbal communication skills (specifically for handling walk-ins and managing WhatsApp group communications).
- Ability to collaborate effectively with internal cross-functional teams.
- Strong problem-solving and issue-resolution abilities.
- Customer-centric mindset with high empathy and emotional intelligence.
- Meticulous attention to detail for tracking, documentation, and data logging.
- Strict adherence to operational procedures, data privacy, and confidentiality guidelines.
- What success looks like in this role:
- Strong operational discipline with minimal escalations due to unresolved baseline issues.
- Accurate and thorough logging of all customer interactions to prevent unresolved gaps.
- Consistently meeting or exceeding response and resolution timelines (SLAs) for logged inquiries.
- High customer satisfaction scores and positive feedback from walk-in and WhatsApp group interactions.
- Proactive collection of customer feedback that leads to actionable internal service improvements.
- Why join us
- Competitive compensation, benefits, and career growth opportunities.
- Support for professional development.
- How to Apply
- Interested and qualified candidates should:
- Click here to apply online
- View all Jobs in Nigeria
- Customer Support Officer job vacancies in Nigeria