Customer Support Officer
AI summary
ProDevs is hiring a full-time, onsite Customer Support Officer to provide first-line support to ProTaxi riders and drivers. The role involves resolving trip, payment, and account issues across phone, chat, and email, and escalating complex cases to the appropriate teams. The position offers a monthly salary of ₦150,000 to ₦200,000 and requires a BA/BSc/HND with no prior experience needed.
- Full-time, onsite role based in Niger State, Nigeria
- Monthly salary of ₦150,000 to ₦200,000
- No prior experience required; BA/BSc/HND qualification needed
- First-line support for ProTaxi riders and drivers across multiple channels
- Reports to the Fleet & Driver Operations Manager
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists ₦150,000 - ₦200,000/month. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in driver, call_center, motoristaThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Support Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to ProDevs and the role in Not specified.
- Add concrete examples related to driver, call_center, motorista, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Support Officer role in driver, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research ProDevs before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
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Original source description
ProDevs is a global talent and technology company helping businesses build, hire, and scale with trusted technical talent.
We connect companies with skilled software engineers, product managers, designers, QA engineers, DevOps specialists, AI engineers, and other digital professionals who can support product development, business growth, and digital trans...
Customer Support Officer
Job Type: Full Time
,
Onsite
Qualifications
BA/BSc/HND
Experience
None
Location
Job Field: Customer Care, Success and Service
Salary Range
₦150,000 - ₦200,000/month
Monthly Compensation:
₦150,000 - ₦200,000
Reports to:
Fleet & Driver Operations Manager
Role Summary
Provide first-line support to ProTaxi riders and drivers, ensuring that questions, complaints and trip-related issues are resolved quickly and professionally.
Key Responsibilities
- Respond to rider and driver enquiries across phone, chat, email and other support channels.
- Resolve first-line issues relating to trips, payments, accounts, bookings and the ProTaxi app.
- Escalate technical, safety, payment and operational issues to the appropriate team.
- Follow up on unresolved cases and ensure customers receive timely updates.
- Maintain accurate records of customer complaints and resolutions.
- Identify recurring customer issues and share insights with Operations and the ProDevs product team.
- Support riders who have difficulty using the app or completing a booking.
- Check how your CV matches this job
Method of Application
- Interested and qualified? Go to
- Prodevs on tryevalia.com
- to apply
- Build your CV for free.
- Download in different templates.