Customer Support Officer
AI summary
UPDC Facility Management Limited is hiring a Customer Support Officer for a premium residential estate in Ikoyi, Lagos. The role involves handling resident enquiries, complaints, and service requests while ensuring a high-quality resident experience. This is a full-time position suited to a professional with strong communication and organisational skills.
- Full-time role in Ikoyi, Lagos
- Front-line support for a premium residential estate
- Requires 2-3 years of customer service experience
- Bachelor's degree or HND required
- Hospitality or facility management experience is an advantage
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, Customer Service, Front OfficeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Support Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to UPDC Facility Management Limited and the role in Not specified.
- Add concrete examples related to call_center, Customer Service, Front Office, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Support Officer role in call_center, Customer Service?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research UPDC Facility Management Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
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Original source description
Customer Support Officer at UPDC Facility Management Limited
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Sep 29, 2026, 2:21 PM
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View all Real Estate jobs
At UPDC FM Limited, we specialize in comprehensive management, maintenance, and sustainable power solutions tailored for residential, corporate, and commercial properties.
We are recruiting to fill the position below:
Job Title: Customer Support Officer
Location: Ikoyi, Lagos
Employment Type: Full-time
Job Summary
This role requires someone who is highly professional, discreet, responsive, well-organised, and able to communicate effectively with high-profile residents and stakeholders.
We are seeking a professionaland customer-oriented Customer Support Officer to provide exceptional front-line support to residents within a premium residential estate.
The successful candidate will serve as a key point of contact for residents, receiving and resolving enquiries, complaints, service requests, and other estate-related concerns while ensuring a seamless and positive resident experience.
Key Responsibilities
- Identify recurring complaints or service gaps and escalate them for management attention.
- Ensure all interactions reflect the organisation's commitment to service excellence and customer experience.
- Serve as apoint of contact for residents' enquiries, complaints, and service requests.
- Support resident engagement activities and other customer service initiatives within the estate.
- Escalate unresolved or sensitive matters to the appropriate team
- Monitor response and resolution times to ensure agreed service standards are achieved.
- Maintain accurate records of complaints, requests, resolutions, and resident interactions.
- Provide regular updates to residents on the status of their requests.
- Provide professional support to residents and visitors while maintaining appropriate confidentiality and discretion.
- Receive, log, track, and follow up on residents' requests through the designated channels.
- Liase with relevant estate teams to ensure timely resolution of issues.
- Requirements & Qualifications
- Bachelor's Degree or HND in Business Administration, Hospitality, Mass Communication, Customer Relations, or a related field.
- Experience working in a premium residential, hospitalityor high-end customer service environment will be an advantage.
- 2-3 years of experience in customer service, helpdesk, front office, hospitality, facility management, or a related role.
- Excellent attention to detail and follow-through.
- Excellent verbal and written communication skills.
- Good knowledge of customer service principles and complaint resolution.
- Ability to remain calm and professional when handling difficult or sensitive situations.
- Strong interpersonal and relationship-management skills.
- Proficiency in Microsoft Office .
- Strong organisational and multitasking abilities.
- Key Competencies:
- Responsiveness and accountability
- Excellent communication skills
- Ability to work effectively in a fast-paced environment
- .
- Customer-focused mindset
- Professionalism and discretion
- Problem-solving ability
- Teamwork and collaboration
- Attention to detail
- Emotional intelligence
- What We Are Looking For:
- If you are passionate about customer experienceand have the professionalism required to work within a premium residential environment, we would like to hear from you.
- We are looking for an individual who understands that exceptional customer service goes beyond responding to complaints it is about anticipating needs, providing timely solutions, and creating a consistently positive experience for residents.
Salary: N200,000 - N250,000 / month.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Application Deadline:
13th October, 2026.
View all Jobs in Nigeria
Ikoyi and 1 other location
Ikoyi
,
Lagos State
Customer Support Officer job vacancies in Nigeria