Customer Support Officer
AI summary
UPDC Plc is hiring a professional and customer-oriented Customer Support Officer to provide front-line support to residents within a premium residential estate in Lagos. The role involves handling enquiries, complaints, and service requests while ensuring a seamless resident experience. Candidates need a Bachelor's degree or HND and 2-3 years of relevant customer service experience.
- Full-time role in Lagos within a premium residential estate
- Key point of contact for resident enquiries, complaints, and service requests
- Requires Bachelor's degree or HND and 2-3 years of customer service experience
- Focus on high-profile resident engagement and service excellence
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in retail, call_center, Customer SupportThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Support Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to UPDC Plc and the role in Not specified.
- Add concrete examples related to retail, call_center, Customer Support, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Support Officer role in retail, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research UPDC Plc before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
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Original source description
UPDC is an institutional property company, founded in 1997, and listed on the NSE in 1998. UPDC has a solid track record in the acquisition, development, sale and management of a diverse mix of commercial, residential, hospitality and retail assets across Nigeria. Our history is interwoven with the phenomenal growth of the Nigerian real estate sector. We ...
Customer Support Officer
Job Type: Full Time
Qualifications
BA/BSc/HND
Experience
2 - 3 years
Location: Lagos
Job Field: Customer Care, Success and Service
Job Summary
We are seeking a professionaland customer-oriented Customer Support Officer to provide exceptional front-line support to residents within a premium residential estate.
The successful candidate will serve as a key point of contact for residents, receiving and resolving enquiries, complaints, service requests, and other estate-related concerns while ensuring a seamless and positive resident experience.
This role requires someone who is highly professional, discreet, responsive, well-organised, and able to communicate effectively with high-profile residents and stakeholders.
Key Responsibilities
- Serve as apoint of contact for residents' enquiries, complaints, and service requests.
- Receive, log, track, and follow up on residents' requests through the designated channels.
- Liase with relevant estate teams to ensure timely resolution of issues.
- Provide regular updates to residents on the status of their requests.
- Escalate unresolved or sensitive matters to the appropriate team
- Maintain accurate records of complaints, requests, resolutions, and resident interactions.
- Monitor response and resolution times to ensure agreed service standards are achieved.
- Provide professional support to residents and visitors while maintaining appropriate confidentiality and discretion.
- Identify recurring complaints or service gaps and escalate them for management attention.
- Support resident engagement activities and other customer service initiatives within the estate.
- Ensure all interactions reflect the organisation's commitment to service excellence and customer experience.
- Requirements & Qualifications
- Bachelor's Degree or HND in Business Administration, Hospitality, Mass Communication, Customer Relations, or a related field.
- 2-3 years of experience in customer service, helpdesk, front office, hospitality, facility management, or a related role.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-management skills.
- Good knowledge of customer service principles and complaint resolution.
- Proficiency in Microsoft Office .
- Strong organisational and multitasking abilities.
- Ability to remain calm and professional when handling difficult or sensitive situations.
- Excellent attention to detail and follow-through.
- Experience working in a premium residential, hospitalityor high-end customer service environment will be an advantage.
- Key Competencies:
- Customer-focused mindset
- Excellent communication skills
- Professionalism and discretion
- Problem-solving ability
- Responsiveness and accountability
- Emotional intelligence
- Attention to detail
- Teamwork and collaboration
- Ability to work effectively in a fast-paced environment
- .
- Check how your CV matches this job
Method of Application
- Interested and qualified? Go to
- UPDC Plc on forms.cloud.microsoft
- to apply
- Build your CV for free.
- Download in different templates.