Customer Support Specialist
AI summary
Nobzo Verse Limited is hiring a Customer Support Specialist to serve as the frontline contact for customers and agents in the Ibadan territory. The role involves handling enquiries, complaints, onboarding, and issue resolution across phone, chat, email, and in-person channels. This is a hybrid position requiring residence in or indigene status of Ibadan, Oyo State.
- Hybrid work arrangement based in Ibadan, Oyo State
- 1–3 years customer service experience required
- Competitive base salary plus transport, housing, and performance allowances
- Pension benefits and career progression opportunities
- Fluency in Yoruba and fintech or telecom experience are advantages
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Competitive Base Salary. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, Customer Support, Customer ServiceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in IbadanThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Support Specialist evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Nobzo Verse Limited and the role in Ibadan.
- Add concrete examples related to call_center, Customer Support, Customer Service, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Support Specialist role in call_center, Customer Support?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Ibadan under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Nobzo Verse Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
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Original source description
The role will handle customer enquiries, complaints, onboarding support, and issue resolution across phone, chat, email, and in-person channels.
The successful candidate will work closely with Relationship Managers and the Operations team to resolve customer issues, maintain accurate support records, identify recurring service challenges, and contribute to a consistently positive customer experience.
NOBZO is seeking a customer-focused Customer Support Representative to serve as a frontline point of contact for customers and agents in the Ibadan territory.
Requirements
- 1–3 years of
- Performance Allowance based on applicable performance targets and company policy
- How to Apply
- Interested and qualified candidates should:
- Click here to apply online
- View all Jobs in Nigeria
- Ibadan and 1 other location
- Ibadan
- ,
- Remote
- Customer Support Specialist job vacancies in Nigeria
Experience
in customer service or customer support.
Fluency in Yoruba is an advantage.
Basic computer literacy and familiarity with CRM or customer-support tools.
Ability to multitask and manage time effectively.
Familiarity with Ibadan’s communities and common customer touchpoints is an advantage.
Ability to collaborate effectively with field and operational teams.
OND, HND, or Bachelor’s degree in any discipline.
Strong customer service, empathy, patience, and conflict-resolution abilities.
Excellent verbal and written communication skills.
Must reside in or be an indigene of Ibadan, Oyo State.
in fintech, telecommunications, or a related industry is an advantage.
Benefits
Transportation Allowance
Competitive Base Salary
Collaborative and Performance-Driven Work Environment
Opportunities for Career Progression within a growing organisation.
Hybrid Work Arrangement
Professional Growth and Development Opportunities
NOBZO offers a competitive total rewards package designed to recognise performance, support employee wellbeing, and promote long-term professional growth.
Housing Allowance
Pension
in accordance with applicable statutory