Customer Support Officer (Offline State Support)
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Moniepoint Incorporated is recruiting a Customer Support Officer in Ughelli, Delta. The role resolves customer enquiries, technical issues, and service concerns for walk-in and WhatsApp-group customers while coordinating internal teams, documenting feedback, and escalating complex cases.
- Resolves customer enquiries, technical issues, and service concerns.
- Supports walk-in customers and customers in WhatsApp Groups.
- Coordinates issue resolution with internal teams.
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Moniepoint Incorporated is recruiting a Customer Support Officer in Ughelli, Delta. The role resolves customer enquiries, technical issues, and service concerns for walk-in and WhatsApp-group customers while coordinating internal teams, documenting feedback, and escalating complex cases.
- Resolves customer enquiries, technical issues, and service concerns.
- Supports walk-in customers and customers in WhatsApp Groups.
- Coordinates issue resolution with internal teams.
- Maintains confidentiality, data privacy, and accurate records.
- Collects customer feedback to support service improvements.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Competitive compensation, benefits, and career growth opportunities. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, Customer Support OfficerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in DeltaThe vacancy is associated with this location.
- UnclearComfort with the Other contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Support Officer (Offline State Support) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Moniepoint Incorporated - Delta and the role in Delta.
- Add concrete examples related to call_center, internship, Customer Support Officer, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
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- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Customer Support Officer (Offline State Support) role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Delta under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Moniepoint Incorporated - Delta before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Customer Support Officer (Offline State Support) at Moniepoint Incorporated - Delta
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Oct 27, 2026, 6:05 AM
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Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.
We are recruiting to fill the position below:
Job Title: Customer Support Officer (Offline State Support)
Location: : Ughelli, Delta
Department: Customer Support Operations
Reports to: Regional Team Lead
About this role
The role focuses on resolving customer enquiries, technical issues, and service-related concerns while delivering a consistent customer experience aligned with the Bank’s standards and values.
The Customer Support Officer provides high-quality, timely, and professional support to walk-in customers nationwide and customers in WhatsApp Groups.
The officer serves as the first point of contact, collaborating with internal teams to ensure prompt issue resolution and offering insights to improve customer experience based on logged issues and customer feedback.
Key Accountabilities
- Build and maintain strong, trust-based relationships with customers through clear and effective communication.
- Coordinate with relevant internal teams to ensure timely resolution of customer issues.
- Provide prompt, accurate, and high-quality responses to customer inquiries and service requests.
- Collect and document customer feedback on products and services to support continuous improvement.
- Maintain confidentiality and data privacy of customer information at all times.
- Identify customer needs and offer appropriate solutions to ensure satisfaction.
- Adhere to approved communication scripts, service guidelines, and operational procedures.
- Log all customer support requests accurately for tracking and follow-up.
- Escalate complex or unresolved issues to the Regional/State Team Lead as required.
- Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms.
- What success looks like in this role
- Proactive collection of customer feedback that leads to actionable internal service improvements.
- Accurate and thorough logging of all customer interactions to prevent unresolved gaps.
- Consistently meeting or exceeding response and resolution timelines (SLAs) for logged inquiries.
- High customer satisfaction scores and positive feedback from walk-in and WhatsApp group interactions.
- Strong operational discipline with minimal escalations due to unresolved baseline issues.
- Experience & Background
- Must have completed NYSC or possess a valid exemption/exclusion certificate.
- 1 – 2 years of relevant customer service or support experience.
- Minimum educational qualification of BSc or HND.
- Skills & Competencies:
- Excellent written and verbal communication skills (specifically for handling walk-ins and managing WhatsApp group communications).
- Customer-centric mindset with high empathy and emotional intelligence.
- Strong problem-solving and issue-resolution abilities.
- Ability to collaborate effectively with internal cross-functional teams.
- Strict adherence to operational procedures, data privacy, and confidentiality guidelines.
- Meticulous attention to detail for tracking, documentation, and data logging.
- Why join us
- Competitive compensation, benefits, and career growth opportunities.
- Support for professional development.
- How to Apply
- Interested and qualified candidates should:
- Click here to apply online
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