Digital Concierge
AI summary
My Haire Concierge, a premium hair and scalp wellness studio in Lekki, Lagos, is hiring a full-time Digital Concierge to manage client interactions across WhatsApp, Instagram and other digital channels. The role focuses on converting online enquiries into bookings, handling payments, follow-ups and client retention. Salary is ₦150,000–₦200,000/month.
- Full-time on-site role at the studio in Lekki, Lagos, 9am–7pm
- Salary range of ₦150,000 to ₦200,000 per month
- Primary digital contact for clients via WhatsApp and Instagram
- Focus on enquiry-to-booking conversion, payments and client follow-up
- Requires 1–2 years experience and BA/BSc/HND or OND qualification
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists ₦150,000 - ₦200,000/month. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Digital Concierge evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to My Haire Concierge and the role in Not specified.
- Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Digital Concierge role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research My Haire Concierge before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
My Haire Concierge is a premium hair studio and at home My Haire Concierge is a premium hair concierge studio and at-home service based in Lekki, Lagos. It is the service brand, the experience arm. Every client interaction, from the first booking to the final result, is designed to reflect the highest standard of hair care. The studio offers a full range of ...
Digital Concierge
Job Type: Full Time
,
Onsite
Qualifications
- BA/BSc/HND
- ,
- OND
Experience
1 - 2 years
Location: Lagos
Job Field: Medical / Healthcare
Salary Range
₦150,000 - ₦200,000/month
This is not a remote position. The Digital Concierge role is digital in function, but you will work full-time and on-site from the My Haire Concierge Studio in Lekki, Lagos.
My Haire Concierge is a premium hair and scalp wellness studio in Lekki, Lagos, where every client relationship is handled with warmth, care and attention to detail, online and in the studio.
Work Arrangement:
On-site / Studio-based (not remote)
Working Hours:
9am – 7pm
Job Summary
My Haire Concierge is looking for a digitally savvy, commercially minded and highly organised Digital Concierge to manage our digital client experience and support the journey from online enquiry to payment, booking, follow-up and repeat business.
The Digital Concierge will be the primary point of contact for clients across WhatsApp, Instagram and other approved digital channels. This role goes well beyond managing social media: you will guide clients from their first message to a confirmed booking, look after them long after their visit, and keep our digital presence active and on-brand.
Key Responsibilities
- Client enquiries, payments and conversion
- Manage WhatsApp, Instagram and online client enquiries
- Respond to clients promptly and professionally
- Understand client needs and recommend appropriate services and products
- Check appointment availability before requesting payment
- Communicate approved payment instructions
- Receive and verify payment evidence
- Send verified payment and client details to the Studio Concierge for formal booking
- Drive digital enquiry-to-payment conversion
- Support online service and product sales
- Client follow-up and retention
- Follow up warm leads
- Conduct post-service and rebooking follow-ups
- Manage subscription client follow-up
- Manage digital complaints and follow-up
- Maintain accurate digital client records
- Social media publishing
- Publish approved content across social media platforms
- Maintain an active and relevant Stories presence
- Manage the content calendar
- Publish studio content, promotions, services and announcements
- Support ambassador and influencer outreach
- Studio support and reporting
- Provide temporary front-desk coverage when the Studio Concierge is unavailable
- Complete required daily reports and checklists
Requirements
Excellent written and verbal communication skills
Strong customer service skills
Strong WhatsApp and social media communication skills
Sales and conversion ability
Excellent follow-up discipline
Strong attention to detail
Confidence handling payment information
Good computer and digital literacy
Commercial awareness
Strong organisational skills
Professional communication style
Reliable and punctual
Strong ownership and accountability
Experience in beauty, salon, hospitality, luxury retail, e-commerce, sales, customer experience or social media is an advantage.
Please note: My Haire Concierge is also hiring a Studio Concierge. That role is advertised separately, so please apply to the listing that matches the position you are interested in.
Check how your CV matches this job
Method of Application
- Please send the following to
- bee@myhaire.com
- :
- Your updated CV
- A short cover letter or introduction explaining why you are suitable for the Digital Concierge role
- Email subject line: Digital Concierge Application — [Your Name]
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