Duty Agent
AI summary
Green Africa, a Lagos-based airline, is hiring a full-time Duty Agent to manage check-in queues and deliver prompt customer service at its Edo, Ondo, and Oyo operations. Duties cover ticketing, reservations, fare quotes, invoicing, daily sales reports, and resolving customer issues, reporting to the Duty Officer. A Bachelor's degree is required; apply via Green Africa on hris.peoplehum.com.
- Full-time customer service role at Green Africa, a Lagos-based airline, reporting to the Duty Officer
- Manages check-in queues, ticketing, reservations, fare quotes, invoicing, and daily sales reports
- Requires a Bachelor's degree with strong communication, analytical, and problem-solving skills
- Positions based in Edo, Ondo, and Oyo states; time flexibility and willingness to travel required
- Apply online through Green Africa on hris.peoplehum.com
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, part_timeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Duty Agent evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Green Africa and the role in Not specified.
- Add concrete examples related to sales, call_center, part_time, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Duty Agent role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Green Africa before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Green Africa is a Lagos-based airline with a mission to be the quality airline that will better connect people and resources in Nigeria, and further, open up the West African seaboard.
Duty Agent
Job Type: Full Time
Qualifications
BA/BSc/HND
Bachelor's Degree in any related field
Creative and proactive personality with “can do” approach
Exceptional Communication and Interpersonal skills
Time flexibility and ability to travel
High- level numeracy skills
Strong ability to pay attention to detail
Must have skills:
Communication
Analytical
Problem solving.
Check how your CV matches this job
Method of Application
- Interested and qualified? Go to
- Green Africa on hris.peoplehum.com
- to apply
- Build your CV for free.
- Download in different templates.
Experience
Location: Edo
,
Ondo
,
Oyo
Job Field: Customer Care, Success and Service
Job role
The Duty Agent is primarily responsible for managing check- in queue and ensuring customers get service promptly for all bookings & check- in related activities. This role reports to Duty Officer
Key Accountabilities
- Answer inquiries regarding Green Africa Products
- Educate and enlighten customer on the new and existing products of the company
- Provide customers with travel suggestions and information sources and respond to enquiries
- Inform customers of essential travel information, such as travel times, operating terminal etc
- Fully trained on all aspects of Ticketing, fares, passenger services and Customer Relations
- Responsible for post-departure activities and front-line document
- Always seek to secure Customer Loyalty by providing exceptional service
- Resolution of Customer problems and ensuring that customers’ needs are met adequately
- Book reservations and issue tickets to customers if there is a requirement
- Plan route and compute ticket cost, using schedules and computer
- Make ticket booking, quote fare, and send to direct customers by email
- Prepare and forward daily sales report to the gLead at every close of shift
- Prepare customer invoices and accept payment
- Respond to enquiries
- Determines whether space is available on travel dates requested by customer
- Maintain accurate records and update PNR files
- Any other duties and functions assigned by the gLeads Airport Manager/ Duty Manager