Duty Manager
AI summary
Bolton White Hotels & Apartments in Abuja is hiring a Duty Manager to oversee overnight hotel operations, including front office, housekeeping, security, and night audit. The role requires strong leadership, guest issue resolution, and financial oversight. Candidates need a diploma or degree in hospitality or business and 5–15 years of hotel operations experience.
- Oversees all hotel departments during overnight shifts
- Responsible for night audit, billing accuracy, and end-of-day reports
- Acts as primary contact for guest concerns and emergencies
- Requires 5–15 years of hotel operations experience
- Diploma or degree in hospitality management or business required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, hospitality, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AbujaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Duty Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Bolton White Hotels & Apartments and the role in Abuja.
- Add concrete examples related to security, hospitality, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Duty Manager role in security, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Abuja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Bolton White Hotels & Apartments before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
In the heartland of Nigeria, approximately 30 minutes’ drive from the Nnamdi Azikiwe International airport,about 5 minutes drive from the international Conference Center/ National Assembly complex and the federal Secretariat. With 176 comfortable and stylish luxury bedrooms, en-suite self-catering rooms, great cooling system in all rooms, writing desk...
Duty Manager
Job Type: Full Time
Qualifications
- BA/BSc/HND
- ,
- OND
Experience
5 - 15 years
Location: Abuja
Job Field: Food, Beverage and Hospitality
Job Summary
Thet Duty Manager is responsible for overseeing all hotel operations during the shift, ensuring seamless service delivery, guest satisfaction, and the safety and security of the property.
As the senior manager on duty overnight, the role requires strong leadership, sound decision-making, and the ability to handle operational, financial, and guest-related matters independently.
& Issue Resolution:
Act as the primary point of contact for guest concerns and emergencies
Handle complaints promptly and professionally to ensure guest satisfaction
Manage VIP arrivals/departures and ensure personalized service delivery
Maintain a visible presence in guest areas to enhance service
Financial & Night Audit Oversight:
Supervise and verify audit processes, including daily revenue reconciliation
Ensure accuracy of billing, postings, and financial reports
Review and approve adjustments, rebates, and corrections
Prepare and submit end-of-day reports for management review
Safety, Security & Risk Management:
Oversee hotel security operations and ensure guest and staff safety
Conduct routine inspections of the property during the shift
Respond to emergencies (medical, fire, security incidents) in line with protocols
Ensure compliance with health, safety, and regulatory standards
Team Leadership & Supervision:
Lead and support shift staff across departments
Allocate duties and ensure accountability and performance standards are met
Provide guidance, coaching, and on-the-job support
Ensure proper staff handover between shifts
Reporting & Communication:
Prepare operational reports highlighting key incidents, occupancy, and performance
Communicate relevant updates to management and department heads
Maintain accurate records of guest issues, incidents, and actions taken
Facility & Asset Monitoring:
Monitor the condition of hotel facilities and report maintenance issues
Coordinate with Engineering for urgent repairs
Ensure cleanliness and presentation standards are maintained overnight
Key Performance Indicators (KPIs)
Guest satisfaction and issue resolution time
Accuracy of night audit and financial reports
Compliance with safety and security procedures
Efficiency of overnight operations
Staff performance and teamwork during shift.
5–15 years of
in hotel operations, preferably in Front Office or Duty Management
Prior supervisory or duty manager
is highly
in audit processes is an advantage
Core Competencies:
Strong leadership and decision-making skills
Excellent problem-solving and conflict resolution ability
Good financial and numerical skills (for audit and reporting)
Strong communication and interpersonal skills
Ability to work independently with minimal supervision
Attention to detail and high level of responsibility
Personal Attributes:
Calm under pressure and highly dependable
Professional and service-oriented mindset
Alert, proactive, and detail-focused
High integrity and accountability.
Check how your CV aligns with this job
Method of Application
- Interested and qualified candidates should send their CV and Photograph to:
- jobs@boltonwhitegroup.com
- using the job Title as the subject of the email.
- Build your CV for free.
- Download in different templates.
Key Responsibilities
- Night Operations Management:
- Supervise all hotel departments (Front Office, Housekeeping, Security, Engineering, Audit)
- Ensure smooth check-in and check-out processes, including late arrivals and early departures
- Monitor room status, occupancy levels, and special guest requests
- Maintain operational continuity and service standards
- Guest
Requirements
& Qualifications
Education
Diploma or bachelor’s degree in hospitality management, Business Administration, or related field