Medical Tourism Officer
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Stride Recruitment Limited is seeking a Medical Tourism Officer in Lagos to coordinate medical travel for clients. The full-time role liaises with hospitals and specialists, schedules treatment, supports visa and travel arrangements, manages confidential records, and prepares quotations and reports.
- Full-time, 8-to-5 role in Lagos.
- 3 years' experience and a degree required.
- Coordinates appointments, visas, flights, transfers and accommodation.
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Stride Recruitment Limited is seeking a Medical Tourism Officer in Lagos to coordinate medical travel for clients. The full-time role liaises with hospitals and specialists, schedules treatment, supports visa and travel arrangements, manages confidential records, and prepares quotations and reports.
- Full-time, 8-to-5 role in Lagos.
- 3 years' experience and a degree required.
- Coordinates appointments, visas, flights, transfers and accommodation.
- Works with hospitals, clinics, doctors and travel agencies.
- Maintains confidential medical and personal records.
- Salary listed as NGN 150,000–250,000; no pay period stated.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 150,000 - 250,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Medical Tourism Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Stride Recruitment Limited and the role in Lagos.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
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- Original source link available
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- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Medical Tourism Officer role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Stride Recruitment Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Medical Tourism Officer
Stride Recruitment Limited
Medical & Pharmaceutical
Today
Easy apply
New
Lagos
Full Time
Healthcare
NGN
150,000 - 250,000
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Job summary
The Medical Tourism Officer is responsible for coordinating medical travel services for clients seeking healthcare treatment locally or internationally. The role involves liaising with hospitals, healthcare providers, and medical specialists, assisting clients with medical appointment scheduling, coordinating visa applications and travel arrangements, and arranging accommodation where required. The officer ensures clients receive professional support throughout the medical travel process while maintaining confidentiality, providing excellent customer service, and supporting the company's medical tourism business development objectives.
Min Qualification:
Degree
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Key Accountabilities
- Identify and liaise with hospitals, clinics, and healthcare providers locally and internationally.
- Assist clients in identifying suitable healthcare facilities based on their stated needs and preferences.
- Coordinate medical appointments, consultations, and treatment schedules with healthcare providers.
- Obtain and organise medical documents required for treatment arrangements, subject to client consent.
- Assist clients with medical visa applications and other relevant travel documentation.
- Coordinate flight bookings, airport transfers, accommodation, and other travel logistics.
- Communicate with clients before, during, and after their medical travel arrangements.
- Provide clients with information about available medical tourism packages, services, and estimated costs.
- Follow up with healthcare providers and clients to ensure appointments and travel arrangements are properly coordinated.
- Maintain accurate client records and protect confidential medical and personal information.
- Prepare quotations, service proposals, invoices, and reports relating to medical tourism services.
- Respond promptly to client enquiries and complaints and escalate complex issues to management.
- Build and maintain professional relationships with hospitals, doctors, travel agencies, and international healthcare partners.
- Support marketing activities aimed at attracting clients for medical tourism services.
- Monitor client satisfaction and identify opportunities to improve service delivery.
- Prepare periodic reports on enquiries, bookings, client conversions, revenue, and service performance.
- Perform other related duties assigned by management.
Requirements
- Minimum of an HND in Healthcare Administration, Business Administration, Hospitality Management, Tourism, or a related discipline.
- Previous experience in medical tourism, travel and tourism, customer service, healthcare administration, or immigration services is an advantage.
- Good knowledge of travel arrangements, visa application processes, and customer relationship management.
- Strong communication, negotiation, and interpersonal skills.
- Excellent organisational and coordination abilities.
- Proficiency in Microsoft Office and relevant booking or customer relationship management software.
- Ability to manage multiple client requests and meet deadlines.
- High level of professionalism, integrity, and confidentiality.
- Ability to communicate effectively with clients and international service providers.
- Required Skills and Competencies:
- Client relationship management
- Medical travel coordination
- Travel and visa documentation support
- Communication and negotiation
- Customer service and complaint resolution
- Planning and organisation
- Sales and business development
- Report writing and record keeping
- Problem-solving and attention to detail
- Confidentiality and professional ethics
- Key Performance Indicators (KPIs):
- The Medical Tourism Officer's performance will be evaluated based on the following:
- Client Acquisition:
- Number of qualified medical tourism enquiries generated and converted into clients.
- Client Satisfaction:
- Quality of service and feedback received from clients.
- Appointment Coordination:
- Timely and accurate coordination of medical consultations and appointments.
- Travel Coordination:
- Accuracy and efficiency of flight, accommodation, transfer, and visa-support arrangements.
- Revenue Generation:
- Contribution to departmental sales targets and revenue.
- Partnership Development:
- Number and quality of relationships established with healthcare providers and other relevant partners.
- Response Time:
- Timely responses to client enquiries and requests.
- Documentation Accuracy:
- Proper preparation and management of client and travel documents.
- Reporting:
- Submission of accurate and timely departmental reports.
- Confidentiality and Compliance:
- Proper handling of sensitive client information and adherence to company policies.
- Working Relationships:
- The Medical Tourism Officer will work closely with Management, the Operations Department, the Ticketing and Reservations Team, the Visa and Immigration Team, and external healthcare providers to ensure seamless delivery of medical tourism services.
- Expected Outcome:
- The successful candidate is expected to coordinate efficient and reliable medical travel services, maintain strong relationships with healthcare partners, attract and retain clients, contribute to revenue generation, and uphold the company's reputation for professional service delivery.
- Note:
- The Medical Tourism Officer coordinates travel and healthcare arrangements but must not independently diagnose medical conditions, recommend treatment, or provide medical advice unless appropriately qualified and authorised to do so.
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