Experience Center Manager
AI summary
GIG Logistics is hiring an Experience Center Manager in Kano to lead daily operations, drive commercial growth, and deliver excellent customer experience in a fast-paced logistics environment. The role requires a people-focused leader with strong operational and commercial skills. A Bachelor's degree and at least 5 years of relevant experience are required.
- Full-time management role at a leading Nigerian logistics company
- Based in Kano with responsibility for center operations and performance
- Focus on customer experience, revenue growth, and team leadership
- Requires a Bachelor's degree and 5+ years of relevant experience
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in retail, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Experience Center Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to GIG Logistics and the role in Not specified.
- Add concrete examples related to retail, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Experience Center Manager role in retail, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research GIG Logistics before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
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Original source description
GIG Logistics is Nigerias leading Logistic Company with clearly defined market path, committed to providing cost effective and timed delivery Logistic Solutions that offers complete flexibility to our customers. Our top tier solutions incudes freight forwarding, ecommerce logistics and express courier delivery and we have a reputation for professionalism,...
Experience
Center Manager (Kano)
Job Type: Full Time
5 years
Location: Kano
Job Field: Customer Care, Success and Service
Are you passionate about customer experience, operational excellence, and commercial growth?
We are looking for an exceptional
Center Manager to lead the day-to-day operations and overall performance of an
Center within a fast-paced logistics environment.
The ideal candidate will be a strong people leader and commercially minded professional who can create exceptional customer experiences while driving operational efficiency, revenue growth, and team performance.
THE ROLE
As the
Center Manager, you will be responsible for:
Customer
– Champion exceptional customer service and ensure seamless end-to-end customer journeys.
Commercial Growth – Drive revenue, transaction volumes, customer acquisition, retention, cross-selling, and business growth within the Center. Operations Management Oversee daily Center operations, service delivery, productivity, turnaround times, and adherence to operational standards.
People Leadership – Lead, coach, motivate, and develop a high-performing, customer-focused team.
Performance Management – Monitor key performance indicators, analyze results, and implement strategies to achieve and exceed targets.
Customer & Stakeholder Management – Build strong relationships with key customers and collaborate effectively with internal teams and external stakeholders.
Service Excellence & Improvement – Identify opportunities to enhance processes, reduce service gaps, improve efficiency, and elevate the overall customer experience.
Compliance & Risk Management – Ensure adherence to company policies, procedures, controls, regulatory requirements, and operational standards.
WHAT WE’RE LOOKING FOR
Bachelor's degree in Business Administration, Management, Marketing, Logistics, Customer Experience, or a related field.
5+ years of relevant professional experience, preferably in logistics, transportation, retail, e-commerce, banking, telecommunications, hospitality, or another customer-facing environment.
2–3 years of supervisory/management
in a customer-facing or operational environment.
Proven
managing a branch, service center, retail outlet,
center, or similar business unit.
Strong commercial acumen with a demonstrated ability to deliver revenue and performance targets.
Excellent leadership, communication, problem-solving, and stakeholder-management skills.
Strong customer-centric mindset with a passion for service excellence.
Ability to thrive in a fast-paced, target-driven environment.
SUCCESS IN THIS ROLE WILL BE MEASURED BY
Revenue Growth
Customer Satisfaction
Customer Retention
Operational Efficiency Team Productivity
Service Quality
New Customer Acquisition
Compliance & Control
If you are a dynamic, results-oriented leader who can combine exceptional customer
with strong commercial and operational performance, we would love to hear from you.
Check how your CV aligns with this job
Method of Application
- Interested and qualified? Go to
- GIG Logistics on forms.gle
- to apply
- Build your CV for free.
- Download in different templates.
Qualifications
BA/BSc/HND