Guests Relations Officer
AI job insight
Ellasot Consulting is recruiting a Guest Relations Officer in Port Harcourt, Rivers State, for a full-time hospitality role. The successful applicant will assist guests with reservations and inquiries, coordinate concierge services, handle complaints and support a smooth hotel stay.
- Full-time role in Port Harcourt, Rivers State, working 8 to 5.
- Requires 2 years of experience, OND qualification and English.
- Manages reservations, concierge requests, guest complaints and check-in/check-out.
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Ellasot Consulting is recruiting a Guest Relations Officer in Port Harcourt, Rivers State, for a full-time hospitality role. The successful applicant will assist guests with reservations and inquiries, coordinate concierge services, handle complaints and support a smooth hotel stay.
- Full-time role in Port Harcourt, Rivers State, working 8 to 5.
- Requires 2 years of experience, OND qualification and English.
- Manages reservations, concierge requests, guest complaints and check-in/check-out.
- Applicants must be based in Nigeria; salary is listed as NGN 70,000-150,000.
- Easy Apply is available through the Jobberman listing.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 70,000 - 150,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in hospitality, call_center, no_experienceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Port HarcourtThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Guests Relations Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ellasot Consulting and the role in Port Harcourt.
- Add concrete examples related to hospitality, call_center, no_experience, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Guests Relations Officer role in hospitality, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Port Harcourt under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Ellasot Consulting before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Guests Relations Officer
Ellasot Consulting
Admin & Office
Today
Easy apply
New
Port Harcourt & Rivers State
Full Time
Hospitality & Hotel
NGN
70,000 - 150,000
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Job summary
Ellasot Consulting is recruiting on behalf of a reputable organization for an experienced and strategic Guest Relations Officer to oversee the organization's guest relations functions. The successful candidate would be responsible for delivering excellent customer service by assisting guests with inquiries and managing reservations.
Relations Officer to oversee the organization's functions. The successful candidate would be responsible for delivering excellent customer service by assisting guests with inquiries, managing reservations, coordinating concierge services, and ensuring a smooth and pleasant guest experience. The ideal candidate must be professional, courteous, organized, and capable of handling guest requests and complaints effectively.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Requirements
- Welcome guests warmly and provide professional assistance throughout their stay.
- Handle room reservations, booking confirmations, cancellations, and modifications.
- Respond promptly to guest inquiries through telephone, email, and in-person interactions.
- Provide accurate information about hotel facilities, services, room rates, and available packages.
- Assist guests with check-in and check-out procedures when required.
- Coordinate concierge services, including transportation arrangements, restaurant bookings, and local recommendations.
- Handle guest complaints and concerns professionally, escalating unresolved issues to the appropriate supervisor.
- Maintain accurate guest records, reservation details, and service request logs.
- Liaise with housekeeping, front desk, maintenance, and other departments to meet guest needs.
- Monitor guest satisfaction and follow up on requests to ensure timely resolution.
- Process reservations and payments in accordance with company policies, where applicable.
- Maintain confidentiality of guest information and comply with company service standards.
- Support the coordination of special requests, VIP arrivals, and guest-related activities.
- Prepare reports on reservations, guest feedback, complaints, and service issues as required.
- Minimum of an OND in Hospitality Management, Tourism, Business Administration, or a related field; relevant experience may be considered.
- Previous experience in guest relations, hotel reservations, front office operations, or customer service is an advantage.
- Good verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Basic computer skills and familiarity with reservation or property management systems is an advantage.
- Excellent organizational skills and attention to detail.
- Ability to handle complaints calmly and professionally.
- Professional appearance, courtesy, patience, and a positive attitude.
- Ability to work shifts, weekends, and public holidays as required.
- Key Competencies:
- Guest relationship management
- Reservation and booking coordination
- Customer service and complaint resolution
- Communication and interpersonal skills
- Problem-solving and multitasking
- Organization and attention to detail
- Professionalism and confidentiality
- Note:
- Only candidates residing in Port Harcourt will be considered
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