Service Quality Assurance Officer
AI job insight
UBA is hiring a full-time, on-site Service Quality Assurance Officer in Lagos to evaluate customer-service interactions, processes and transactions against service standards and regulatory requirements. The role covers quality checks, corrective actions, reporting, trend analysis, internal audits, training and coaching.
- Monitor customer-service interactions, processes and transactions against UBA service standards.
- Conduct quality checks, identify service gaps and support corrective actions.
- Prepare quality reports, analyze customer-feedback trends and participate in customer-experience audits.
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UBA is hiring a full-time, on-site Service Quality Assurance Officer in Lagos to evaluate customer-service interactions, processes and transactions against service standards and regulatory requirements. The role covers quality checks, corrective actions, reporting, trend analysis, internal audits, training and coaching.
- Monitor customer-service interactions, processes and transactions against UBA service standards.
- Conduct quality checks, identify service gaps and support corrective actions.
- Prepare quality reports, analyze customer-feedback trends and participate in customer-experience audits.
- Collaborate with branch and operations teams to improve service delivery.
- A bachelor’s degree is preferred; banking, financial-services or service-quality experience is an advantage.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Service Quality Assurance Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to United Bank for Africa (UBA) and the role in Lagos.
- Add concrete examples related to call_center, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Service Quality Assurance Officer role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research United Bank for Africa (UBA) before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
UBA’s has more than 65 years of providing uninterrupted banking operations dating back to 1948 when the British and French Bank Limited ("BFB”) commenced business in Nigeria. BFB was a subsidiary of Banque Nationale de Crédit (BNCI), Paris, which transformed its London branch into a separate subsidiary called the British and French B...
Service Quality Assurance Officer
Job Type: Full Time
,
Onsite
Qualifications
BA/BSc/HND
,
Professional Certificate
A bachelor’s degree in Business, Finance, Quality Management, or a related field is preferred, along with relevant professional certifications in quality or service management.
Previous experience in banking, financial services, or customer service quality roles is an advantage, as is familiarity with regulatory and risk requirements in the financial sector.
Candidates should possess strong skills in Quality Assurance and Quality Control, with the ability to design and apply service quality standards and metrics.
Candidates should have experience in Quality Management and Quality Auditing, including process reviews, documentation, and compliance monitoring.
Candidates should be familiar with Good Manufacturing Practice (GMP) or equivalent structured quality frameworks, and be able to adapt such principles to service environments.
Candidates should demonstrate analytical and problem-solving skills, with proficiency in data analysis, reporting tools, and root cause analysis.
Candidates should have excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and provide constructive feedback.
Check how your CV matches this job
Method of Application
- Interested and qualified? Go to
- United Bank for Africa (UBA) on www.linkedin.com
- to apply
- Build your CV for free.
- Download in different templates.
Experience
Location: Lagos
Job Field: Customer Care, Success and Service
Role Description
The Service Quality Assurance role is a full-time, on-site position based in Lagos State, Nigeria.
The individual in this role will monitor and evaluate customer service interactions, processes, and transactions to ensure adherence to UBA’s service standards and regulatory requirements
Responsibilities include conducting regular quality checks across channels, identifying service gaps, recommending improvements, and supporting the implementation of corrective actions.
The role involves preparing quality reports, analyzing trends in customer feedback, collaborating with branch and operations teams to enhance service delivery, and participating in internal audits related to customer experience.
The position also supports training and coaching initiatives to promote consistent, high-quality service across the organization.