Field Performance Monitor
AI summary
Alfred and Victoria Associates is hiring a Field Performance Monitor in Lekki Phase 1, Lagos. The role involves monitoring field team performance, preparing daily reports, tracking ticket updates, investigating escalated cases, and delivering training. Candidates should have basic telecom/IT knowledge, operations management experience, and a bachelor’s degree in a related field.
- Full-time role based in Lekki Phase 1, Lagos
- Reports to the Head of Field Department
- Focus on performance monitoring, reporting, and training
- Requires basic telecom/IT knowledge and operations experience
- Apply by sending CV to apply@alfred-victoria.com
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in monitor, analyst, coordinatorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LekkiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Field Performance Monitor evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Alfred and Victoria Associates and the role in Lekki.
- Add concrete examples related to monitor, analyst, coordinator, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Field Performance Monitor role in monitor, analyst?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lekki under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Alfred and Victoria Associates before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: Field Performance Monitor
Field Performance Monitor at Alfred and Victoria Associates
⏲
Sep 17, 2026, 2:04 PM
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View all Product & Project Management jobs
Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs. The three major arms are: Consulting, Recruitment and Training. Alfred & Victoria Associates has become one of the most sought after Human Capital Development Organization in recent times. She is fast becoming the distinguished strategic partner required in all sectors of the economy, and also in the fast growing world of outsourcing which is now in huge demand in all profession.
We are recruiting to fill the position below:
Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Reports To: Head of Field Department
Job Summary
This role ensures that coordinators adhere to established procedures and policies, prepares daily performance reports for the head of the department, identifies delays in ticket updates, and monitors the performance of engineers on-site.
The Field Performance Monitor is responsible for overseeing the performance of the Field department.
The Field Performance Monitor will also investigate escalated cases and provide insights into areas for improvement. Additionally, the role requires preparing and conducting regular training for the team, identifying weaknesses, and ensuring continuous improvement.
Key Responsibilities
- Performance Monitoring:
- Continuously monitor the performance of the FOC department.
- Identify and report any deviations from established standards.
- Ensure coordinators follow departmental procedures and policies.
- Reporting:
- Include detailed analysis of team performance and individual engineer performance.
- Prepare and submit daily performance reports for the head of the department.
- Ticket Management:
- Track and catch delays in updating tickets by coordinators.
- Ensure timely and accurate ticket updates to reflect the current status of field operations.
- Team Performance:
- Collaborate with coordinators to identify engineers who are not performing well on-site.
- Provide feedback and recommendations for performance improvement.
- Case Investigation:
- Document findings and propose solutions to prevent future occurrences.
- Investigate escalated cases thoroughly to determine the root cause of issues.
- Training and Development:
- Identify weaknesses in team performance and develop training programs to address them.
- Ensure the team is up-to-date with the latest procedures, policies, and technologies.
- Prepare regular training sessions for the FOC team.
- Compliance and Improvement:
- Ensure compliance with all FOC policies and procedures.
- Recommend process improvements to enhance the efficiency and effectiveness of field operations.
Qualifications
- Basic knowledge of telecommunications and IT.
- Proven
Experience
in operations management, preferably within a similar environment.
Ability to work under pressure and handle multiple tasks simultaneously.
Strong analytical skills with the ability to prepare detailed performance reports.
Excellent communication and interpersonal skills.
Bachelor’s degree in business administration, Operations Management, Telecommunications, Information Technology, or a related field.
Strong problem-solving skills and attention to detail.
Key Competencies:
Problem Solving
Compliance Orientation
Training and Development.
Team Collaboration
Communication Skills
Attention to Detail
Time Management
Analytical Thinking
How to Apply
Interested and qualified candidates should send their CV to:
apply@alfred-victoria.com
using the Job Title as the subject of the email.
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Lekki and 1 other location
Lekki
,
Lagos State