Field Performance Monitor
AI summary
Alfred & Victoria Associates is hiring a Field Performance Monitor in Lagos to oversee the Field Operations department, track engineer performance, prepare daily reports, manage ticket updates, investigate escalated cases, and deliver regular training. The role requires a bachelor's degree and experience in operations management within a similar environment.
- Full-time role based in Lagos, Nigeria
- Requires BA/BSc/HND in business administration, IT, telecommunications or related field
- Proven operations management experience preferred
- Send CV to apply@alfred-victoria.com with job title as subject
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, Operations Management, Field OperationsThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Field Performance Monitor evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Alfred & Victoria Associates and the role in Not specified.
- Add concrete examples related to sales, Operations Management, Field Operations, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Field Performance Monitor role in sales, Operations Management?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Alfred & Victoria Associates before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
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Original source description
Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market.
Field Performance Monitor
Job Type: Full Time
Qualifications
- BA/BSc/HND
- Bachelor’s degree in business administration, Operations Management, Telecommunications, Information Technology, or a related field.
- Proven
Experience
Location: Lagos
Job Field: Sales and Business Development
Job Summary
The Field Performance Monitor is responsible for overseeing the performance of the Field department.
This role ensures that coordinators adhere to established procedures and policies, prepares daily performance reports for the head of the department, identifies delays in ticket updates, and monitors the performance of engineers on-site.
The Field Performance Monitor will also investigate escalated cases and provide insights into areas for improvement. Additionally, the role requires preparing and conducting regular training for the team, identifying weaknesses, and ensuring continuous improvement.
in operations management, preferably within a similar environment.
Basic knowledge of telecommunications and IT.
Strong analytical skills with the ability to prepare detailed performance reports.
Excellent communication and interpersonal skills.
Ability to work under pressure and handle multiple tasks simultaneously.
Strong problem-solving skills and attention to detail.
Key Competencies:
Analytical Thinking
Attention to Detail
Communication Skills
Problem Solving
Time Management
Team Collaboration
Compliance Orientation
Training and Development.
Check how your CV aligns with this job
Method of Application
- Interested and qualified candidates should send their CV to:
- apply@alfred-victoria.com
- using the Job Title as the subject of the email.
- Build your CV for free.
- Download in different templates.
Key Responsibilities
- Performance Monitoring:
- Continuously monitor the performance of the FOC department.
- Ensure coordinators follow departmental procedures and policies.
- Identify and report any deviations from established standards.
- Reporting:
- Prepare and submit daily performance reports for the head of the department.
- Include detailed analysis of team performance and individual engineer performance.
- Ticket Management:
- Track and catch delays in updating tickets by coordinators.
- Ensure timely and accurate ticket updates to reflect the current status of field operations.
- Team Performance:
- Collaborate with coordinators to identify engineers who are not performing well on-site.
- Provide feedback and recommendations for performance improvement.
- Case Investigation:
- Investigate escalated cases thoroughly to determine the root cause of issues.
- Document findings and propose solutions to prevent future occurrences.
- Training and Development:
- Prepare regular training sessions for the FOC team.
- Identify weaknesses in team performance and develop training programs to address them.
- Ensure the team is up-to-date with the latest procedures, policies, and technologies.
- Compliance and Improvement:
- Ensure compliance with all FOC policies and procedures.
- Recommend process improvements to enhance the efficiency and effectiveness of field operations.