Front Desk Officer
AI summary
Discovering Talents Academy, a fast-growing nursery and primary school in Gwarinpa, Abuja, is hiring a full-time Front Desk Officer. The role manages reception, visitor handling, calls, admissions follow-up, and administrative support. Candidates should be professional, organized, and strong in communication and customer service.
- Full-time role at a nursery and primary school in Gwarinpa, Abuja (FCT).
- Serves as first point of contact for visitors, parents, prospective clients, and staff.
- Handles calls, visitor sign-in/out, inquiries, and escalation to relevant departments.
- Supports admissions by recording prospective client data and following up on enrollment.
- Requires professionalism, confidentiality, and strong communication skills.
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, entregador, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AbujaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Front Desk Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Discovering Talents Academy and the role in Abuja.
- Add concrete examples related to call_center, entregador, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Front Desk Officer role in call_center, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Abuja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Discovering Talents Academy before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Front Desk Officer at Discovering Talents Academy
⏲
Sep 17, 2026, 4:00 AM
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View all Teaching &
Education
Job Title: Front Desk Officer
jobs
Discovering Talents Academy, a fast-growing Nursery and Primary School in Gwarinpa, Abuja, offers first class
from preschool to primary levels. Discovering Talents Academy uses the Blended Nigeria-Montessori curriculum in Early Years and a Blended Nigeria-British curriculum at the primary level.
Discovering Talents Academy does not only focus on best practices in the teaching and learning process, it also builds talents in a wide range of skills and this in a short while affirms their ego and builds their confidence. At Discovering Talents Academy we believe that every child is unique and talented, this drive leads us to establishing rich skill aquisition programmes for students.
We are recruiting to fill the position below:
Location: Gwarinpa, Abuja (FCT)
Employment Type: Full-time
Key Responsibilities
- Front Office Management & Customer Service:
- Serve as the primary point of contact for all visitors, parents, prospective clients, and staff, providing a warm, professional, and courteous welcome.
- Maintain an alert and approachable posture at the front desk at all times.
- Manage the reception area, ensuring it is tidy, organized, and reflective of DTA's professional image.
- Politely inquire about visitors' purposes and direct them appropriately, ensuring proper sign-in/out procedures using the visitor's book.
- Address inquiries promptly and accurately, or escalate to the appropriate department when necessary.
- Handle incoming and outgoing calls professionally, using the prescribed greeting protocol, speaking clearly, and avoiding slang.
- Admission Process & Client Conversion:
- Strictly adhere to the policy that all payments are made directly into the school's official bank account; the FDO is strictly prohibited from collecting any physical cash.
- Ensure all steps, including payment confirmation and interview/test scheduling, are completed efficiently to convert inquiries into enrolled pupils.
- Capture and meticulously record prospective client data (Name, WhatsApp Number) in the DTA software.
- Proactively follow up with prospective clients, sending pre-defined messages (e.g., initial inquiry response, promoting school platforms, after online form submission, interview/test scheduling) and tracking progress in the DTA software.
- Nurture prospective clients by sending engaging "Did You Know" content to maintain brand awareness and interest.
- Expertly guide prospective parents through the entire admission journey, from initial inquiry to successful enrollment.
- Communication & Information Dissemination:
- Direct all general public inquiries to the Admin Officer, as the FDO is not authorized to disseminate organizational information to the public.
- Utilize Google Calendar to proactively schedule and manage recurring and one-off communication tasks, ensuring timely and accurate message delivery.
- Disseminate official school broadcasts to relevant parent groups (e.g., whole school, year-level specific, ex-students, summer program groups) as per schedule (e.g., Nursery Colour Day, Fun Day updates, weekend classes, gate closure reminders).
- Maintain confidentiality of all student, parent, and staff information, releasing it only with explicit approval from the Administrator/Head of School.
- Administrative Support & Record Keeping:
- Assist with general administrative tasks as required by the Head of Administration.
- Update complaint logs to "Resolved" or "Closed" once issues are addressed, including resolution details.
- Follow up on complaints to ensure parents/complainants receive timely feedback and report any delays to the Head of Admin.
- Manage forgotten items by taking pictures, sending to teacher platforms, checking classrooms, and broadcasting to the whole school if unclaimed.
- Log all complaints received (via text, WhatsApp, call, or in-person) into the DTA software, ensuring accurate details are captured and forwarded to concerned persons for resolution.
- Social media skill will be an added advantage.
- Policy Adherence & Professional Conduct:
- Uphold the non-discrimination principle, treating every person with equal respect and courtesy.
- Ensure no staff member exits the school premises without a valid gate pass.
- Maintain absolute professionalism and cordial communication with all colleagues and superiors, avoiding insubordination, gossiping, or illicit gatherings.
- Ensure the front desk area remains a highly confidential space, with only authorized personnel covering it during absences (e.g., lunch breaks, requiring notification to the Head of Admin).
- Strictly adhere to DTA's working hours, dress code, and personal hygiene standards.
- How to Apply
- Interested and qualified candidates should send their Applications to:
- discoveringtalentsacademy@gmail.com
- using the Job Title as the subject of the email.
- Application
- Deadline:
- 30th September, 2026.
- View all Jobs in Nigeria
- Abuja and 1 other location
- Abuja
- ,
- Gwarinpa
- Front Desk Officer job vacancies in Nigeria