Guest Relations Officers – Hospitality
AI summary
A full-time, onsite Guest Relations Officer role in Lagos within the hospitality sector. The officer will serve as the main point of contact for guest enquiries, requests, feedback and complaints, coordinating with Front Office, Housekeeping and Food & Beverage to ensure exceptional service. Salary is ₦100,000–₦150,000 per month.
- Full-time, onsite role based in Lagos
- Salary range ₦100,000–₦150,000 per month
- Requires OND/HND/BSc and minimum 2 years hospitality or guest relations experience
- Shift work including weekends and public holidays may be required
- Apply via the Apply Now button on the job page
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists ₦100,000 - ₦150,000/month. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in factory, call_center, part_timeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Guest Relations Officers – Hospitality evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to a Reputable Company and the role in Not specified.
- Add concrete examples related to factory, call_center, part_time, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Guest Relations Officers – Hospitality role in factory, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research a Reputable Company before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Guest Relations Officers – Hospitality
Job Type: Full Time
,
Onsite
Qualifications
- BA/BSc/HND
- ,
- OND
Experience
Salary: ₦100,000–₦150,000 monthly
2 years
Location: Lagos
Job Field: Customer Care, Success and Service
,
Food, Beverage and Hospitality
Salary Range
₦100,000 - ₦150,000/month
The Guest Relations Officer will ensure that guests receive exceptional service throughout their experience. The role will serve as a key point of contact for guest enquiries, requests, feedback and complaints.
in hospitality, guest relations, front office or customer service.
Excellent verbal and written communication skills.
Strong interpersonal and problem-solving abilities.
Excellent grooming and professional presentation.
Ability to remain calm and courteous when handling difficult situations.
Strong customer-service orientation.
Ability to work shifts, weekends and public holidays.
Check how your CV aligns with this job
Method of Application
- Interested and qualified candidates should apply using the Apply Now button below.
- Build your CV for free.
- Download in different templates.
Key Responsibilities
- Welcome guests warmly and provide assistance as required.
- Build positive relationships with guests throughout their stay or visit.
- Handle guest enquiries, requests and complaints professionally.
- Follow up on guest concerns to ensure satisfactory resolution.
- Coordinate special requests with relevant departments.
- Obtain guest feedback and communicate recurring issues to management.
- Provide information regarding facilities, services and local attractions.
- Assist VIP and special-category guests where required.
- Maintain accurate records of guest requests, incidents and feedback.
- Work closely with Front Office, Housekeeping, Food & Beverage and other departments.
- Maintain exceptional grooming and service standards.
Requirements
- OND/HND/Bachelor’s degree in Hospitality Management, Tourism, Business Administration or a related field.
- Minimum of 2 years’