Guest Relations Officers – Hospitality
AI summary
A reputable group of companies in Nigeria is hiring Guest Relations Officers to deliver exceptional service across the guest experience. The role involves handling enquiries, requests, feedback and complaints, coordinating with Front Office, Housekeeping and Food & Beverage, and maintaining high grooming and service standards. Salary is N150,000 monthly, with applications due 16th October 2026.
- Salary of N150,000 per month
- Minimum 2 years’ hospitality or guest relations experience required
- OND/HND/Bachelor’s degree in Hospitality, Tourism, Business Administration or related field
- Shift work including weekends and public holidays required
- Urgent hire with application deadline of 16th October 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists N150,000 monthly. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in factory, call_center, part_timeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Guest Relations Officers – Hospitality evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jobzilla Nigeria and the role in Not specified.
- Add concrete examples related to factory, call_center, part_time, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Guest Relations Officers – Hospitality role in factory, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Jobzilla Nigeria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
The Guest Relations Officer will ensure that guests receive exceptional service throughout their experience.
The role will serve as a key point of contact for guest enquiries, requests, feedback and complaints.
Key Responsibilities
- Welcome guests warmly and provide assistance as required.
- Assist VIP and special-category guests where required.
- Work closely with Front Office, Housekeeping, Food & Beverage and other departments.
- Maintain exceptional grooming and service standards.
- Coordinate special requests with relevant departments.
- Obtain guest feedback and communicate recurring issues to management.
- Handle guest enquiries, requests and complaints professionally.
- Maintain accurate records of guest requests, incidents and feedback.
- Follow up on guest concerns to ensure satisfactory resolution.
- Build positive relationships with guests throughout their stay or visit.
- Provide information regarding facilities, services and local attractions.
Requirements
- Ability to work shifts, weekends and public holidays.
- Ability to remain calm and courteous when handling difficult situations.
- Minimum of 2 years’
Experience
in hospitality, guest relations, front office or customer service.
Excellent grooming and professional presentation.
Excellent verbal and written communication skills.
OND/HND/Bachelor’s degree in Hospitality Management, Tourism, Business Administration or a related field.
Strong interpersonal and problem-solving abilities.
Strong customer-service orientation.
N150,000 monthly.
How to Apply
Interested and qualified candidates should send their applications to:
aprilbykunbiresumes@gmail.com
using the Job Title as the subject of the email.
Note
: This is an urgent hire.
Application
Deadline:
16th October, 2026.
View all Jobs in Nigeria
Lagos State