Head, Consumer Banking
AI summary
Moneyfield Microfinance Bank Limited is hiring a Head, Consumer Banking to lead consumer banking strategy, CASA and deposit mobilization, retail banking growth, and corporate account management. The role involves translating strategic objectives into clear targets, driving customer acquisition and deposit growth, and strengthening the bank's competitive position across priority segments. The position is based in Nigeria.
- Senior leadership role driving consumer banking strategy and annual business plan
- Owns CASA, retail banking, and corporate account growth targets
- Focus on deposit mobilization, cross-selling, and digital channel adoption
- Requires monitoring market conditions and recommending strategic responses
- Collaborates with Digital Banking and product teams to deepen customer relationships
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AI salary guide
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- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in retail, internship, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
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- Role specificCover letter or short employer message
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- Role specificAcademic or professional certificates
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Interview preparation
- What experience makes you a strong fit for this Head, Consumer Banking role in retail, internship?
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Original source description
Consumer Banking Strategy & Business Leadership:
Monitor market conditions, customer behavior and competitor activities and recommend appropriate strategic responses.
Identify market opportunities and develop strategies to expand the Bank's presence across priority customer segments.
Translate strategic objectives into clear targets for CASA, retail banking, corporate accounts, customer acquisition, deposits, revenue and profitability.
Provide Management with regular updates on business performance, market opportunities, risks and strategic priorities.
Develop and implement the Consumer Banking strategy and annual business plan in alignment with the Bank's corporate objectives and growth priorities.
Develop initiatives to strengthen the Bank's competitive position and increase its share of target markets.
CASA & Deposit Mobilization:
Identify opportunities to improve deposit mobilization through targeted customer propositions, relationship management and market development initiatives.
Develop initiatives to activate dormant or underutilized accounts and deepen existing customer relationships.
Drive acquisition of new CASA relationships across identified retail and corporate customer segments.
Monitor deposit performance across the assigned portfolio and implement corrective actions where performance falls below target.
Ensure deposit growth strategies remain commercially sustainable and aligned with the Bank's risk appetite and pricing framework.
Retail Banking:
Identify opportunities to deepen retail customer relationships through cross-selling and increased product penetration.
Monitor retail portfolio performance, customer behavior and product uptake and recommend appropriate interventions.
Drive acquisition, activation and retention of retail banking customers across approved channels.
Collaborate with Digital Banking and other relevant functions to support increased adoption of digital channels among retail customers.
Promote the adoption and utilization of appropriate retail banking products and services.
Corporate Account Management:
Identify opportunities to grow deposits, transaction volumes and other relevant banking relationships within designated corporate accounts.
Lead the acquisition, development and retention of designated Big Corporate Accounts within the Bank's portfolio.
Work with relevant product and functional teams to develop solutions that address the banking needs of key corporate clients.
Monitor the performance, profitability and relationship status of strategic corporate accounts.
Ensure proactive management of key relationships and timely escalation of issues that may affect customer retention or business performance.
Develop strategic relationship plans for key corporate customers to strengthen engagement and increase wallet share.
Customer Acquisition & Relationship Management:
Develop initiatives to improve customer retention and strengthen long-term relationships.
Drive customer relationship deepening through cross-selling, product penetration and tailored banking solutions.
Develop and implement customer acquisition strategies across the assigned Consumer Banking segments.
Monitor customer feedback, account activity and relationship trends to identify opportunities and risks.
Promote a customer-centric approach to business development and relationship management across the team.
Establish effective relationship management practices for priority and high-value customers.
Business Development & Market Development:
Establish relationships with strategic organizations, institutions, communities and other relevant market channels to support customer and deposit acquisition.
Develop and maintain a pipeline of prospective customers and business opportunities.
Identify new business opportunities across retail, CASA and designated corporate customer segments.
Evaluate emerging market opportunities and recommend initiatives for Management's consideration.
Develop and execute market activation and business development initiatives in collaboration with relevant internal functions.
Monitor business development activities and conversion rates and implement measures to improve pipeline effectiveness.
Product & Proposition Development:
Collaborate with Product, Marketing, Digital Banking, Credit and other relevant functions on product propositions and go-to-market initiatives.
Identify gaps in existing product offerings and recommend improvements based on customer needs and competitive developments.
Identify opportunities for product bundling and cross-selling to improve customer value and portfolio profitability.
Monitor product performance, customer adoption and commercial contribution and recommend appropriate actions.
Provide market and customer insights to support the development and enhancement of products serving the assigned customer segments.
Marketing & Customer Acquisition:
Monitor the commercial effectiveness of marketing-led customer acquisition initiatives and provide feedback for optimization.
Provide business direction on marketing priorities required to support Consumer Banking growth objectives.
Work closely with the Brand and Communication function to develop campaigns and customer acquisition initiatives aligned with CASA, retail and corporate banking objectives.
Ensure that marketing initiatives are targeted at relevant customer segments and linked to measurable business outcomes.
Risk, Compliance & Portfolio Quality:
Monitor emerging credit, operational, conduct, compliance and reputational risks associated with the portfolio.
Ensure timely resolution of audit, control and regulatory issues relating to Consumer Banking.
Promote responsible business growth and adherence to the Bank's risk and control framework.
Work closely with Risk, Credit, Compliance and Internal Control functions to ensure appropriate management of business and portfolio risks.
Ensure that Consumer Banking activities are conducted in accordance with applicable laws, regulations, Bank policies and approved risk appetite.
Ensure proper KYC, AML, account documentation and other regulatory requirements are maintained across the assigned portfolio.
People Leadership & Development:
Establish clear performance expectations and business targets for the Consumer Banking team.
Monitor individual and team performance against approved KPIs and business objectives.
Qualifications & Requirements
Experience leading and managing a commercial banking/business development team.
Bachelor's Degree in Banking, Finance, Economics, Business Administration, Accounting or a related discipline.
Minimum of 10 years relevant experience in banking, with significant experience in relationship management, business development, retail banking, commercial banking or a related function.
Strong understanding of retail banking products, CASA and customer relationship management.
Skills & Competencies:
Technical Expertise:
Banking Regulations & Risk Management.
Customer Acquisition & Retention.
Consumer & Retail Banking.
Consumer Lending.
Business Development.
Relationship Management.
Corporate Account Management.
Financial & Portfolio Analysis.
Portfolio Management.
CASA & Deposit Mobilization.
Market & Competitive Intelligence.
Behavioral Competencies:
Collaboration.
Continuous Improvement.
Communication & Influencing.
Sound Judgement.
Results Orientation.
Problem Solving.
Resilience & Tenacity.
Accountability & Ownership.
Analytical & Critical Thinking.
Negotiation.
Commercial Acumen.
Customer Centricity.
Integrity & Professional Ethics.
Adaptability.
Leadership Competencies:
Talent Development.
Resource Management.
Stakeholder Management.
Strategic Decision-Making.
Strategic Leadership.
Succession Planning.
Commercial Leadership.
Performance Management.
Business Leadership.
People Leadership & Coaching.
Negotiation & Influencing.
Change Leadership.
Cross-functional Leadership
.
How to Apply
Interested and qualified candidates should send their CV to:
recruitment@moneyfieldmfb.com
using the Job Title as the subject of the email.
Application Deadline:
30th November, 2026.
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