Head Customer Experience
AI summary
Bioharb Global Limited is hiring an experienced Head Customer Experience to establish and lead a dedicated Customer Experience department in Abuja. The role involves building the team, processes, technology, and service standards to deliver excellent post-purchase customer experience. Full-time position requiring a degree and at least two years of relevant experience.
- Senior-level leadership role building a new CX department from scratch
- Full-time position based in Abuja, Nigeria
- Requires a bachelor's degree and minimum 2 years of relevant experience
- Preference for candidates with high-volume consumer customer experience
- MBA or postgraduate qualification is an added advantage
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, Customer Service & SupportThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AbujaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Head Customer Experience evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Bioharb Global Limited and the role in Abuja.
- Add concrete examples related to sales, call_center, Customer Service & Support, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Head Customer Experience role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Abuja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Bioharb Global Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
B
Head Customer Experience
Bioharb Global Limited
Customer Service & Support
2 weeks ago
Easy apply
New
Abuja
Full Time
Healthcare
Confidential
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Job summary
Bioharb Global is seeking an experienced Head Customer Experience to build, lead and continuously improve our customer-service and customer-experience function.
Bioharb already operates at a significant DTC scale, but we are now establishing a dedicated Customer Experience department separate from Sales. The successful candidate will be responsible for building the people, processes, technology, service standards, escalation systems and reporting required to deliver an excellent customer experience across the entire post-purchase journey.
Min Qualification:
Degree
Experience Level:
Senior level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Abuja, Nigeria
Job descriptions & requirements
Responsibilties:
Design the customer service operating system
Establish service level agreements (SLA)
Build the escalation matrix
CRM & customer service technology
Build customer issue categories
Build the product knowledge system.
Recruit, train & manage the team.
Quality assurance
Voice of customer
Work with CRM & retention
Cross-department root cause management
Requirements
- 2 years + exceptional temperament and competence over 7 years + terrible attitude.
- Preference for candidates who have handled high-volume consumer customers.
- Relevant customer service, customer experience, contact centre or customer support experience.
- A bachelor's degree is expected; MBA or relevant postgraduate qualifications are advantageous.
- The mandate is simple:
- Build a customer experience system that protects customer trust, resolves problems quickly and turns customer feedback into improvements across Bioharb.
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