Head, Domestic Switching & Terminal Operations
AI summary
Unified Payment Services Limited is hiring a Head, Domestic Switching & Terminal Operations in Lagos on a full-time basis. The role leads domestic switching and terminal operations, ensuring reliable transaction processing, uptime, and compliance with CBN, NIBSS, and card scheme standards. It functionally reports to the Group Head, Innovation and Shared Services.
- Senior operations leadership role in payments and fintech
- Based in Lagos, Nigeria
- Full-time employment
- Focus on switching, POS, and e-payment operations
- Requires compliance with CBN, NIBSS, and card scheme standards
AI job guide
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AI salary guide
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Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in domestic, entregador, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Head, Domestic Switching & Terminal Operations evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Unified Payment Services Limited and the role in Not specified.
- Add concrete examples related to domestic, entregador, technology, ideally with measurable outcomes or clear responsibilities.
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- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
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- Original source link available
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- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Head, Domestic Switching & Terminal Operations role in domestic, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
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Original source description
Job Title: Head, Domestic Switching & Terminal Operations
Head, Domestic Switching & Terminal Operations at Unified Payment Services Limited
⏲
Sep 24, 2026, 12:01 PM
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View all Banking & Financial Services jobs
Unified Payment Services Limitedis a group of companies with services including Banking, Payment Scheme, Financial Technology, Digital Commerce, Value Added Service, Payment Solutions, Software Solutions, etc. Unified Payments is a principal member or licensed acquirer of American Express, Mastercard, Visa and UnionPay; and has been instrumental in building the infrastructure that supports Nigeria’s modern payments ecosystem.
We are recruiting to fill the position below:
Location: Lagos
Employment Type: Full-time
Functionally reports to: Group Head, Innovation and Shared Services
Job Objectives
To lead and oversee the domestic switching and terminal operations of the company, ensuring seamless processing, routing, settlement, and reconciliation of all card, POS, and e-payment transactions across the fintech’s platforms.
The position plays a key role in maintaining high transaction success rates, minimal downtime, and full compliance with CBN, NIBSS, and card scheme standards, while driving innovation and process optimization across the value chain.
The role ensures system reliability, operational efficiency, regulatory compliance, and exceptional service delivery within the local switching and payment terminal ecosystem.
Duities and
Responsibilities
- Switching Operations Management:
- Ensure real-time monitoring, uptime management, and performance optimization of the switching platform.
- Oversee end-to-end domestic transaction switching, routing, and authorization across multiple channels (POS, Web, Mobile, ATM, QR).
- Drive continuous improvement initiatives to enhance transaction reliability and customer experience.
- Coordinate with technology, infrastructure, and network partners to maintain robust transaction throughput and reduce latency.
- Manage integration and certification processes with banks, aggregators, and payment partners.
- Terminal (POS) Operations Oversight:
- Ensure effective coordination between terminal vendors, acquirers, and PTSA partners for smooth operations.
- Drive merchant satisfaction through reliable terminal performance and quick resolution of technical or transactional issues
- .
- Implement terminal performance metrics to track uptime, transaction success rates, and field efficiency.
- Supervise all aspects of POS and terminal lifecycle management — deployment, activation, monitoring, firmware updates, and maintenance.
- Settlement, Reconciliation & Dispute Resolution:
- Oversee daily settlement and reconciliation of all POS and card transactions with partner banks and processors.
- Work closely with Finance, Risk, and IT to ensure transparency and control over transaction settlements.
- Supervise chargeback and dispute management in line with card scheme and regulatory timelines.
- Ensure accurate postings, error-free reconciliations, and prompt resolution of settlement discrepancies.
- Risk, Compliance & Regulatory Adherence:
- Address audit queries, coordinate compliance reviews, and ensure implementation of corrective actions.
- Maintain accurate and up-to-date documentation for CBN and NIBSS audits.
- Maintain robust operational controls to mitigate fraud, data breaches, and transaction risks.
- Ensure strict compliance with CBN PTSP/PTSA regulations, NIBSS standards, and other applicable industry requirements.
- Technology & Process Innovation:
- Participate in UAT, system releases, and new product deployments to ensure operational readiness.
- Collaborate with the Engineering/IT team to enhance the switching architecture, APIs, and transaction monitoring tools.
- Drive innovation that supports scalability, redundancy, and service resilience in switching infrastructure.
- Champion process automation, system monitoring dashboards, and data-driven decision-making tools.
- Leadership & Team Management:
- Oversee workforce planning, training, and capacity development within the operations team.
- Lead and mentor the Switching and Terminal Operations team, ensuring clarity of roles, performance accountability, and professional growth.
- Foster a culture of agility, collaboration, and continuous improvement.
- Reporting & Stakeholder Engagement:
- Provide daily/weekly/monthly reports on transaction volumes, switch performance, settlement status, and dispute trends.
- Engage with key stakeholders — partner banks, NIBSS, card schemes (Verve, Visa, Mastercard), and merchants — to ensure seamless collaboration.
- Serve as the primary operational escalation point for switching and terminal issues.
- Key Performance Indicators
- Accuracy and timeliness of settlements and reconciliations.
- Reduction in failed transactions, chargebacks, and exceptions.
- Downtime frequency and recovery turnaround time (TTR).
- Transaction uptime and switching success rate.
- Merchant and partner satisfaction ratings
- Compliance audit scores and incident reduction.
Requirements
Education
First Degree in Computer Science, Information Systems, Finance, or related field (Master’s or MBA preferred).
Experience
Minimum of 10 years’
in payment operations, switching, or electronic banking, with at least 3 years in a leadership role within a fintech or PSP environment.
How to Apply
Interested and qualified candidates should send their
Applications to:
opeoluwa.oluyemi@up-ng.com
using the Job Title as the subject of the mail.
Application
Deadline:
30th September, 2026.
View all Jobs in Nigeria
Lagos State