Head, High Margin Merchants
AI summary
Flutterwave is hiring a Head, High Margin Merchants to own the growth, retention, and profitability of its highest-value merchant portfolio across all markets. The role focuses on portfolio strategy, senior merchant relationships, pricing and margin optimisation, and cross-functional leadership rather than routine account servicing. This is a strategic revenue-driving position suited to a commercially rigorous senior leader.
- Senior revenue leadership role owning Flutterwave's highest-value merchant portfolio
- Focus on strategy, pricing discipline, and C-level merchant relationships
- Cross-functional work with Sales, Product, Risk, Operations, and Finance
- Targets include revenue, margin, and volume growth for the segment
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in driver, sales, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Head, High Margin Merchants evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Flutterwave and the role in Not specified.
- Add concrete examples related to driver, sales, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Head, High Margin Merchants role in driver, sales?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Flutterwave before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
The Head, High Margin Merchants role owns the growth, retention, and profitability of Flutterwave's highest-value merchant portfolio. You will be responsible for building and leading the strategy, relationships, and commercial discipline that maximise revenue and margin from our most significant merchants across every market we operate in.
This is deliberately not an account-servicing role. In a fast-moving, competitive, and regulated payments environment, this function is a strategic revenue driver, and we are looking for someone who will design and lead it as such. You will be expected to bring commercial rigour, deep relationship capability and strong pricing discipline to this function, building the processes and playbooks that allow it to scale profitably.
Responsibilities
- include but are not limited to:
- Portfolio Strategy and Growth
- Own the strategy for the high margin merchant segment, defining the criteria, target verticals, and growth plan for the portfolio
- Identify, prioritise, and win new high-value merchants, building a strong and qualified pipeline in partnership with Sales and Business Development
- Set and deliver revenue, margin, and volume targets for the segment, tracking performance rigorously against plan
- Continuously assess the competitive landscape and pricing environment to protect and grow Flutterwave's share of high-value merchant volume
- Merchant Relationship Management
- Serve as the senior relationship owner for Flutterwave's most strategic and highest-margin merchants, building trusted, C-level relationships
- Develop and execute account plans that deepen wallet share, cross-sell additional products, and improve merchant retention
- Resolve escalations and commercial issues quickly, working closely with Product, Risk, and Operations to protect key relationships
- Conduct regular business reviews with top merchants, translating merchant feedback into clear commercial and product priorities
- Pricing and Margin Optimisation
- Own pricing strategy and commercial terms for high margin merchants, balancing competitiveness with profitability
- Build and maintain a clear framework for margin analysis, deal structuring, and commercial approvals
- Partner with Finance to monitor unit economics by merchant and segment, identifying opportunities to improve margin
- Lead contract negotiations and renewals for the segment's largest merchants
- Risk, Compliance, and Governance
- Ensure all merchant relationships and commercial arrangements comply with regulatory, risk, and internal governance
Requirements
- across markets
- Partner with Risk and Compliance teams to ensure appropriate due diligence, monitoring, and controls for high-value merchants
- Maintain clean, audit-ready commercial records and approvals for the portfolio
- Cross-Functional Collaboration
- Act as the voice of high margin merchants internally, influencing product roadmap, pricing policy, and service levels
- Work closely with Marketing, Product, and Customer Success to ensure a seamless, premium
Experience
for top merchants
Partner with Finance and Data teams to build reporting that gives leadership clear visibility into segment performance
Leadership
Lead, develop, and grow a small, high-performing team, building genuine capability and commercial depth
Instil a culture of ownership, discipline, and customer obsession within the team
Operate as a trusted partner to commercial leadership and the broader executive team
Required competencies to be a Waver:
Minimum of 10 years'
in commercial leadership, key account management, or business development, ideally within payments, fintech, or financial services
Strong track record of managing and growing a high-value client or merchant portfolio, with clear evidence of revenue and margin growth
Proven track record and domain expertise within the igaming sector
Demonstrated
in pricing strategy, deal structuring, and commercial negotiation
operating across multiple markets, with African market
a strong advantage
Comfort owning a P&L or revenue target and being held accountable for commercial outcomes
Exposure to a regulated industry such as financial services or technology is an advantage
Relevant professional qualifications in business, finance, or a related field are an advantage
Other attributes we are looking for:
A commercially minded builder who is energised by designing strategy and playbooks, not just running a book of business
Strong relationship and negotiation instincts, with high attention to detail and accuracy
Comfortable owning both the commercial and the operational dimensions of a high-value portfolio
Calm and credible under pricing, negotiation, and deadline pressure
A clear communicator who can partner across Sales, Product, Finance, and the business
Check how your CV aligns with this job
Method of Application
- Interested and qualified? Go to
- Flutterwave on flutterwavego.bamboohr.com
- to apply
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