Head of Customer Experience
AI summary
Venco, a leading PropTech company operating across Nigeria, Kenya and Ghana, is hiring a Head of Customer Experience to lead its CX function for over 600 residential communities. The role covers reactive support, proactive account management, customer success, retention, and scalable CX operations. Salary is N1,500,000 monthly plus benefits.
- Senior leadership role owning the full customer journey
- Lead CX across Nigeria, Kenya and Ghana for 600+ communities
- Salary of N1,500,000 monthly plus competitive benefits
- Requires 7+ years in CX/Customer Success/Support leadership
- Experience managing teams of 8+ people required
- Apply by sending CV and cover letter to mercy@venco.co
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists N1,500,000 monthly. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required7+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in finance, Customer Experience, Customer SuccessThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Head of Customer Experience evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Venco and the role in Not specified.
- Add concrete examples related to finance, Customer Experience, Customer Success, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Head of Customer Experience role in finance, Customer Experience?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Venco before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Head of Customer
Experience
Job Title: Head of Customer
at Venco
⏲
Sep 23, 2026, 8:08 AM
⋕
View all Real Estate jobs
Venco is a Leading PropTech company transforming residential communities across Nigeria and Kenya, serving 600+ residential communities, powering smart billing and paayments, visitor management, facility issue reporting, community communication, amenity booking, electricity vending and metering.
We are recruiting to fill the position below:
Location: Lagos, Nigeria
Employment Type: Full-time
Job Summary
This is a senior leadership role responsible for the full customer journey, from reactive support and SLA management to proactive account management, customer success, retention and continuous improvement.
Venco is looking for an experienced Head of Customer
to lead our CX function across Nigeria, Kenya and Ghana, supporting more than 600 live residential communities.
managing both reactive support and proactive account management.
3+ years leading teams of 8+ people.
building structure and systems within a growing/lean organisation.
in emerging markets, proptech, fintech, SaaS or similar environments is valuable. AI Fluency is a plus.
Strong understanding of CX metrics, workforce planning and retention.
Bachelor's Degree with 7+ years in Customer Experience, Customer Success or Support leadership.
Familiarity with Nigeria/Kenya data protection and regulated financial-services complaints is an advantage.
Salary and
function you built or turned around, what you personally did, and the results it delivered.
Application
Deadline:
23rd October, 2026.
View all Jobs in Nigeria
Lagos State
Responsibilities
- Build scalable CX processes, dashboards, playbooks and AI-assisted workflows.
- Partner closely with Product, Engineering, Growth, Finance and Onboarding.
- Lead proactive account management and customer success.
- Build and lead Venco’s unified CX operating model.
- Drive SLA performance, CSAT, NPS and first-contact resolution.
- Design workforce planning, queue balancing and team rotas.
- Own churn-risk management, retention and account health.
- Develop and coach the CX team and build future leadership capacity.
- Lead customer escalations and CX–Engineering incident management.
Requirements
Benefits
N1,500,000 monthly, commensurate with experience, plus a competitive
package.
How to Apply
Interested and qualified candidates should send their CV and cover letter to:
mercy@venco.co
using subject “Head of Customer Experience” as the subject of the email.
Note:
In your application, tell us about one customer