Head of Strategy & Operations

The role has two interconnected responsibilities.

We are looking for a Head of Strategy & Operations to help shape Intersect Consortium's direction and ensure strategy translates into execution across the organization.

We are looking for someone who can sit at the intersection of strategy and execution, understand the big picture, translate it into measurable objectives, and ensure the details required to get there don't disappear along the way.

First: Strategy:

They will work with Directors and Heads of Departments to translate organizational priorities into clear objectives and measurable Key Results, challenge vague or poorly defined targets, monitor progress, and help management understand where execution is succeeding or falling behind.

The successful candidate will help oversee Intersect's overall strategic direction, including the implementation and continuous improvement of the Consortium's Objectives and Key Results (OKR) framework.

Second: UK Clinic Operations Support:

This requires an exceptional level of organization.

The successful candidate will also provide high-level remote administrative and operational support to Intersect's new UK clinic.

The person will be expected to understand workflows, create systems, document processes, maintain records, track outstanding actions, follow up with responsible people, and ensure that important tasks do not fall through the cracks.

Key Responsibilities

• The Head of Strategy & Operations will:
• Support Directors and Heads of Departments in translating strategy into measurable action.
• Support UK clinic compliance with applicable administrative and data-protection requirements.
• Establish effective filing, document-control and workflow systems.
• Own the coordination and governance of the Consortium's OKR framework.
• Provide structured operational support to the UK clinic.
• Support the development and execution of Intersect Consortium's overall strategy.
• Work with departments and business units to develop meaningful Key Results.
• Monitor organizational performance against strategic objectives.
• Establish systems that improve accountability and follow-through.
• Develop and document administrative and operational processes.
• Ensure important actions, deadlines and process steps are tracked and completed.
• Produce high-quality reports, proposals, communications and management documents.
• Identify execution gaps and recommend corrective action.
• Strategy & OKR Leadership:
• The Head of Strategy & Operations will support Executive Management in developing, communicating and executing the strategic direction of Intersect Consortium.
• Responsibilities include:
• Support the development of the Consortium's annual and multi-year strategic plans.
• Conduct research and analysis to support strategic decision-making.
• Support management in identifying strategic opportunities and risks.
• Prepare strategy papers, briefing notes and management presentations.
• Coordinate strategic planning sessions.
• Recommend improvements to management.
• Monitor internal and external developments that may affect the Consortium.
• Identify areas where strategy is not translating effectively into execution.
• Translate the organization's vision into strategic priorities.
• Track progress against strategic priorities.
• OKR Framework Ownership:
• The Head of Strategy & Operations will be responsible for coordinating and strengthening this process.
• Responsibilities include:
• Develop OKR guidelines and templates.
• Work with responsible leaders to understand barriers to execution.
• Establish OKR review cycles.
• Challenge Key Results that are vague, activity-based, or difficult to measure.
• Work with Directors and Heads of Departments to develop departmental OKRs.
• Ensure Key Results are measurable and linked to organizational priorities.
• Coordinate the implementation of OKRs across the Consortium.
• Support quarterly and annual OKR reviews.
• Monitor progress against Key Results.
• Identify delayed or off-track objectives.
• Identify dependencies between departments.
• Recommend adjustments where organizational priorities change.
• Maintain a centralized OKR tracker/dashboard.
• Facilitate OKR-setting sessions.
• Ensure departmental OKRs support the Consortium's overall strategic objectives.
• Escalate material risks and delays to management.
• Departmental Strategy Support:
• The Head of Strategy & Operations will work closely with departments across the Consortium. This includes:
• Helping teams identify barriers.
• Identifying dependencies between teams.
• Identifying duplicated or conflicting objectives.
• Supporting departments in developing action plans.
• Understanding each department's responsibilities.
• Providing constructive challenges where targets are unrealistic, unclear, or insufficiently ambitious.
• Helping teams translate broad ambitions into measurable Key Results.
• Reviewing progress.
• Understanding departmental objectives.
• Strategic Projects:
• The Head of Strategy & Operations may be assigned strategic projects by Executive Management. These may include:
• Organizational restructuring, New business initiatives, Market-entry projects, Process improvement,
• New centre development, Cross-consortium projects, etc.
• Process Design & Documentation:
• Identify process gaps, identify duplicated steps, identify bottlenecks.
• Develop SOPs and workflow documents, establish process owners.
• Establish escalation points, review processes periodically. Ensure process changes are documented.
• A major responsibility of the role is ensuring that important processes are documented, repeatable, and trackable.
• Management Coordination:
• Support Executive Management by:
• Maintaining a central record of important strategic decisions and commitments.
• Preparing meeting agendas, maintaining action trackers,
• Coordinating information from multiple departments, ensuring management requests are followed through,
• Recording decisions and action points, Following up on agreed actions,
• UK Clinic Operational Support:
• The Head of Strategy & Operations will provide remote administrative and operational coordination support to the Consortium's UK clinic.
• Responsibilities may include:
• Maintaining administrative records.
• Maintaining document registers.
• Coordinating administrative workflows.
• Coordinating information between relevant UK and Nigeria-based teams.
• Maintaining calendars and deadlines.
• Tracking outstanding tasks.
• Coordinating communications.
• Establishing administrative systems.
• Ensuring administrative processes are documented and followed.
• Tracking appointments and operational actions where applicable.
• Supporting management with reports.
• Preparing documents and correspondence.
• Creating structured filing systems.
• UK Healthcare Data Protection & Confidentiality:
• The successful candidate must have a strong working understanding of GDPR, the Data Protection Act 2018, and healthcare confidentiality principles, and understand that health information is special-category personal data requiring additional protection.
• Qualifications and Experience
• Strong experience developing and monitoring strategic plans.
• Demonstrated experience working with senior management.
• Bachelor's degree in Business Administration, Strategy, Management, Economics, Operations, Communications, Public Administration or a related field.
• Exceptional organizational and project-management skills.
• Strong analytical and problem-solving skills.
• 6 - 10 years of relevant professional experience, preferably including strategy, operations, consulting, project management, business transformation, or executive support.
• Demonstrated ability to manage multiple priorities without losing track of detail.
• Excellent written and verbal communication skills.
• Strong document and process-management capabilities.
• Master Degree
• Strong understanding of OKRs, KPIs, and performance management.
• Highly Desirable
• Working knowledge of UK GDPR and healthcare data protection.
• Experience working with UK healthcare organizations.
• Experience in a group of companies, consortium, healthcare organization or professional-services environment.
• Experience supporting healthcare operations.
• Management consulting experience.
• Experience in organizational transformation.
• Experience implementing OKRs.
• Experience developing SOPs and process maps.
• Experience with project management and collaboration platforms.
• N400,000 - N500,000 Monthly.
• How to Apply
• Interested and qualified candidates should send their Resume to:
• jobs@intersectconsortium.com
• using the job title as the subject of the email.
• Note:
• Only shortlisted candidates will be contacted.
• Application Deadline:
• 1st November, 2026.
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