Helpdesk Officer
AI job insight
Klinserv Solutions Limited is recruiting a full-time Helpdesk Officer in Mainland, Surulere, Lagos. The role manages, prioritises and tracks facilities maintenance requests in CMMS/CAFM, supports system users and reports performance. OND/HND or equivalent in Business Administration, Facilities Management, IT or a related discipline is required.
- Manages maintenance requests from receipt through resolution in the CMMS/CAFM system.
- Routes and tracks P1–P4 work orders across facilities service teams.
- Prior experience in a helpdesk is required.
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Klinserv Solutions Limited is recruiting a full-time Helpdesk Officer in Mainland, Surulere, Lagos. The role manages, prioritises and tracks facilities maintenance requests in CMMS/CAFM, supports system users and reports performance. OND/HND or equivalent in Business Administration, Facilities Management, IT or a related discipline is required.
- Manages maintenance requests from receipt through resolution in the CMMS/CAFM system.
- Routes and tracks P1–P4 work orders across facilities service teams.
- Prior experience in a helpdesk is required.
- Supports CMMS/CAFM app onboarding and first-line troubleshooting.
- OND/HND or equivalent qualification in a relevant discipline is required.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in cleaning, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in SurulereThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Helpdesk Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Klinserv Solutions Limited and the role in Surulere.
- Add concrete examples related to cleaning, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobgurus Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobgurus Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Helpdesk Officer role in cleaning, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Surulere under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Klinserv Solutions Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Helpdesk Officer Job at Klinserv Solutions Limited | Jobgurus
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Helpdesk Officer Job at Klinserv Solutions Limited
Klinserv Nigeria, a Facilities Management Company, is recruiting suitably qualified candidates to fill the position below:
Job Position: Helpdesk Officer
Job Location:
Mainland / Surulere, Lagos
Employment Type: Full-time
Job Summary
The Helpdesk Officer will manage the facilities helpdesk and CMMS/CAFM system, logging, prioritising, and tracking all maintenance requests from receipt through to resolution.
The role is the operational nerve centre of the FM team, ensuring requests are correctly categorised, routed to the right service team, and tracked against agreed response and resolution timelines.
The role requires strong organisational skills, clear communication, and a calm, methodical approach, particularly when handling urgent requests.
Key Responsibilities
- Receive, log, and categorise all maintenance requests (phone, email, app, walk-in) into the CMMS/CAFM system accurately and promptly.
- Prioritise and route work orders to the correct service team (HVAC, generator, electrical, plumbing, cleaning, landscaping, etc.) based on defined priority levels (P1–P4).
- Track work orders through to completion, following up with service teams to ensure response and resolution targets are met.
- Acknowledge all incoming requests within target timeframes and keep requesters informed of progress and expected resolution times.
- Escalate overdue, urgent (P1/P2), or unresolved work orders to the Facility Manager or relevant service lead promptly.
- Maintain accurate, up-to-date records in the CMMS, including asset data, work order history, and closure notes.
- Generate routine helpdesk performance reports (ticket volumes, response times, resolution rates) for the FM team.
- Support onboarding of new users to the CMMS/CAFM mobile app and provide basic first-line troubleshooting.
- Maintain a professional, courteous, and calm manner when handling all requests, including from stressed or frustrated requesters.
- Support the Facility Manager with general administrative tasks related to helpdesk and CMMS operations.
Requirements
OND / HND or equivalent qualification in Business Administration, Facilities Management, IT, or a related discipline.
Prior experience in a helpdesk, customer service, call centre, or administrative support role is an advantage; motivated candidates without direct FM experience will also be considered.
Comfortable learning and working with a CMMS/CAFM system for logging, tracking, and reporting on work orders (full training provided).
Strong organisational skills, with the ability to prioritise multiple requests accurately under time pressure.
Excellent verbal and written communication skills.
Good working knowledge of Microsoft Office (Excel, Outlook, Word) or equivalent tools.
Calm, patient, and professional manner, particularly when handling urgent or escalated requests.
Reliable and punctual, with strong attention to detail and accuracy in data entry.
Salary: N200,000 monthly.
Method of Application
- Interested and qualified candidates should send their CV to:
- [email protected]
- using "Helpdesk Officer Application" as the subject of the email.
- Click here to Apply
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